Water delinquent

# PAST DUE NOTICE **[Utility/City Name] Water Department** [Address] | [Phone] | [Website] | [Email] **Date:** [Date] **Account Number:** [Account #] **Service Address:** [Address] --- Dear Resident, Our records show that your water account is **past due**. Please review the details below and take action to avoid an interruption in your water service. | | | |---|---| | **Past Due Amount:** | $[Amount] | | **Original Due Date:** | [Date] | | **Disconnection Date:** | [Date, 30 days past due] | ## ⚠️ Important: Service Will Be Disconnected After 30 Days If the past due balance is not paid, or a payment plan is not arranged, by **[Disconnection Date]**, your water service will be disconnected. Restoring service after disconnection may require payment of the full balance plus a reconnection fee of $[Amount]. ## Having Trouble Paying? We Can Help. We understand that unexpected circumstances can make it hard to keep up with bills. **Payment plans are available** to help you pay your balance over time while keeping your water on. To set up a payment plan, contact us **before your disconnection date**: - **Phone:** [Phone Number] - **In Person:** [Office Address], [Office Hours] - **Online:** [Website] ## How to Pay - **Online:** [Website/Payment Portal] - **By Phone:** [Phone Number] - **By Mail:** [Mailing Address] (please include your account number; allow [X] days for processing) - **In Person:** [Office Address], [Office Hours] - **Drop Box:** [Location, if applicable] ## Already Paid? If you have recently made a payment, thank you, and please disregard this notice. Payments may take [X] business days to appear on your account. ## Questions? If you believe this notice was sent in error or you have questions about your account, please call us at [Phone Number] during business hours. We value you as a customer and want to help you keep your service uninterrupted. Please don't hesitate to reach out. Sincerely, [Name] [Title] [Utility/City Name] Water Department --- **Optional additions you might consider:** - Information about local utility assistance programs (e.g., LIHWAP, community action agencies, or charitable funds) - A note on medical certification if your utility delays disconnection for households with medical needs - A Spanish (or other language) translation line, such as: *"Para obtener información en español, llame al [Phone Number]."*

**PAST DUE NOTICE** **[City/Utility Name] Water Department** **Date:** [Date] **Account Number:** [Account #] **Service Address:** [Address] **Amount Past Due:** $[Amount] **Original Due Date:** [Date] Dear Resident, Our records show that your water account is past due. If you have already made a payment, thank you, and please disregard this notice. **Please act to avoid disconnection.** If the past-due balance is not paid or a payment arrangement is not made within **30 days of the original due date**, your water service will be disconnected. **Your disconnection date is [Date].** [Reconnection fees may apply once service has been shut off.] **We offer payment plans.** If you can't pay the full balance right now, we can help. Payment plans let you pay your balance in smaller amounts over time while keeping your service on. To set one up, please contact us **before your disconnection date**. **How to Pay or Request a Payment Plan:** - **Online:** [Website] - **Phone:** [Phone Number], [Days/Hours] - **In Person:** [Office Address], [Days/Hours] - **By Mail:** [Mailing Address] (please allow time for delivery and include your account number) If you have questions about your bill or believe this notice was sent in error, please call us at [Phone Number]. We're here to help you keep your service running. Sincerely, [Name] [Title] [City/Utility Name] Water Department --- *Optional additions, depending on your local policies:* - A line about financial assistance programs (e.g., "Help with utility bills may be available through [Agency/Program] at [Contact].") - Protections for medical needs (e.g., "If someone in your household relies on water service for a medical condition, please contact us right away.") - A translation line (e.g., "Para información en español, llame al [Phone Number].")

# Your Water Account Is Past Due **Your water account has a past-due balance. If it is not paid or set up on a payment plan, your water service will be disconnected 30 days after the due date.** **Your account:** [Account number] **Amount past due:** [$ amount] **Service will be disconnected on:** [Date] ## You can set up a payment plan A payment plan lets you pay your balance over time in smaller amounts. Your water stays on as long as you keep up with the plan. To set one up, contact us before [Date]: - **Phone:** [Phone number] - **Email:** [Email address] - **In person:** [Office address], [Days and hours] ## What you can do now 1. **Pay the full balance** online at [website], by phone at [phone number], or in person at [office address]. 2. **Or ask for a payment plan** by calling [phone number] before [Date]. 3. **Already paid?** Thank you. You can ignore this notice. If you think there is a mistake, call us at [phone number]. ## If service is disconnected To restore service, you will need to [pay the balance / set up a payment plan / pay a reconnection fee of $ amount]. Call [phone number] and we will explain the steps. ## Questions? Call [phone number], email [email address], or visit [office address]. We are open [days and hours]. [Language assistance line, e.g., "For help in another language, call [phone number]."]

**Important Notice: Your Water Account Is Past Due** Your water account has a past-due balance. You have 30 days to pay or set up a payment plan. If you do not act by **[DATE]**, your water service will be disconnected. **Amount past due:** [AMOUNT] **Account number:** [ACCOUNT NUMBER] **You can set up a payment plan** If paying the full amount now is hard, a payment plan lets you pay over time. Setting up a plan before [DATE] keeps your water on. To set up a plan: 1. Call us at [PHONE NUMBER], or visit [OFFICE ADDRESS]. 2. Have your account number ready. 3. We will work with you to choose a payment amount and schedule. **Ways to pay in full** - **Online:** [WEBSITE] - **By phone:** [PHONE NUMBER] - **In person:** [OFFICE ADDRESS], [HOURS] - **By mail:** [MAILING ADDRESS]. Mail your payment by [DATE] so it arrives in time. **Already paid?** Thank you. If your payment was sent in the last few days, you can ignore this notice. **Questions?** Call [PHONE NUMBER], [HOURS], or email [EMAIL]. We are here to help you keep your water on. --- *Fill in the date that is 30 days from when your disconnection period starts (the notice date or the due date, depending on your policy).*

**Your water account is past due** Your water bill has not been paid in full. If an account stays past due for 30 days, water service is disconnected. You have options, and we can help you set up a payment plan. **What you can do** 1. **Pay the full balance.** You can pay online at [website], by phone at [phone number], or in person at [office address]. 2. **Set up a payment plan.** A payment plan lets you pay the balance over time in smaller amounts. Call us at [phone number] or visit [office address] to set one up. 3. **Ask us a question.** If you think this notice is a mistake, or you are not sure what you owe, contact us. We will review your account with you. **Important dates** - Your account became past due on: [date] - Service will be disconnected on: [date], unless the balance is paid or a payment plan is in place. **What you need when you contact us** - Your account number: [account number] - The service address **Contact us** - Phone: [phone number] ([days and hours]) - In person: [office address] ([days and hours]) - Online: [website] - Email: [email address] If you have already paid or set up a plan, thank you. You do not need to do anything else. Questions? Call [phone number].

**Your Water Account Is Past Due** Dear [Resident Name], Your water account has a past-due balance of **[amount]**. Water service is disconnected when an account is 30 days past due. For your account, that date is **[date]**. We offer payment plans, and you can set one up before that date to keep your water on. **Your options** 1. **Pay the full balance.** Pay online at [website], by phone at [phone number], or in person at [office address]. 2. **Set up a payment plan.** Call [phone number] or visit [office address]. We will work with you on a schedule that fits your budget. 3. **Ask a question.** If you think this balance is wrong, or you are not sure what you owe, contact us and we will review your account with you. **What to have ready** - Your account number: [account number] - The name on the account - Your service address **Office hours:** [days and hours] If you have already paid, thank you. Please contact us so we can confirm your payment was received. **Questions or to set up a payment plan:** Phone: [phone number] Email: [email address] In person: [office address], [days and hours] [Utility name]

# PAST DUE NOTICE: WATER SERVICE ACCOUNT **Date:** [Date] **Account Number:** [Account Number] **Service Address:** [Service Address] **Amount Past Due:** $[Amount] --- Dear [Resident Name / Current Resident], Our records show that your water account is past due. To avoid an interruption in service, please pay the balance in full or contact us to arrange a payment plan. **Important:** If your past due balance is not paid or a payment arrangement is not made within **30 days** of the date of this notice, your water service will be disconnected. The disconnection date is **[Date]**. ## Payment Options - **Online:** [Website] - **By phone:** [Phone Number] (automated line available 24/7) - **By mail:** [Mailing Address]. Please include your account number with your payment. - **In person:** [Office Address], [Hours of Operation] ## Payment Plans Available If you are unable to pay the full balance, we offer payment plans that let you pay over time while keeping your service active. To set one up, contact our Customer Service office at **[Phone Number]** or **[Email Address]**, or visit us in person before the disconnection date. Please have your account number ready. ## Avoid Additional Fees Service that has been disconnected may require payment of the full past due balance, plus any applicable reconnection fees of $[Amount], before it is restored. Paying or setting up a plan now helps you avoid these extra costs. ## Questions or Think This Notice Is a Mistake? If you believe you received this notice in error, or you have already made a payment, please contact us right away at **[Phone Number]**. If you are experiencing hardship, ask us about assistance programs that may be available. Thank you for your prompt attention to this matter. Sincerely, [Name] [Title] [Utility/Department Name] [Phone] | [Email] | [Website] --- *Tip: Before sending, check your local or state regulations. Many jurisdictions require specific notice language, delivery methods (such as certified mail or door posting), or protections for medical needs, seniors, or extreme weather. I can add a section on any of these, or make a shorter version for a postcard or door hanger.*

# NOTICE OF PAST-DUE WATER ACCOUNT **[Utility/City Name]** [Address] | [Phone] | [Email] | [Website] **Date:** [Date] **Account Number:** [Account #] **Service Address:** [Address] **Account Holder:** [Name] --- **Dear Resident,** Our records show that your water account is past due. **Amount Past Due:** $[Amount] **Original Due Date:** [Date] **Important:** If your balance is not paid in full or you have not made payment arrangements within **30 days** of the original due date, your water service will be **disconnected**. To avoid disconnection, please act by **[Date]**. --- ### Payment Options - **Online:** [Website] - **By phone:** [Phone number] - **By mail:** [Mailing address]. Please include your account number. - **In person:** [Address and office hours] ### Payment Plans Available We understand that unexpected expenses happen. If you are unable to pay the full balance, we offer payment plans that let you pay your past-due amount in installments while keeping your service active. To set up a plan, contact us at [Phone] or [Email], or visit our office before the disconnection date. --- ### If Service Is Disconnected Service will be restored once the past-due balance is paid or a payment plan is established. [Reconnection fees of $____ may apply.] Please contact us right away if your service has been shut off. ### Questions or Disputes If you believe this notice is in error or want to dispute your bill, please contact us before the disconnection date at [Phone] or [Email]. If you have already paid, thank you. Please disregard this notice or contact us if you would like us to verify your payment. Sincerely, [Name] [Title] [Utility/City Name] --- **Tip:** If your area has regulations on shutoff notices (such as required wording, medical hardship exceptions, or delivery methods), have your legal or compliance team review the notice before sending. I can also write a shorter version for a door hanger, text, or email if you'd like.

**Notice: Your Water Account Is Past Due** Your water account has a past-due balance of [amount]. If it is still unpaid 30 days after [due date], your water service will be disconnected on [date]. You can avoid disconnection. We offer payment plans that let you pay your balance in smaller amounts over time. **What to do** 1. Call us at [phone number] or visit [address] by [date]. Hours are [hours]. 2. Tell us you would like to set up a payment plan. 3. We will go over your balance and agree on a payment schedule with you. You can also pay the full balance at any time: - Online: [website] - By phone: [phone number] - In person: [address] **If your water is disconnected** Once your account is current or you have started a payment plan, we will work to restore service. [Add reconnection fee and timeline, if any.] If you have already paid or set up a plan, thank you. You do not need to do anything else. **Questions?** Call [phone number] or email [email address]. We are glad to help. [Utility name] | [phone number] | [website] --- I used placeholders for details I don't have, such as the amount, dates, contact information, and any reconnection fees. Please fill those in before sending.

**Notice: Your Water Account Is Past Due** Your water account has a past-due balance. If it stays unpaid for 30 days, your water service will be disconnected. You can avoid this. We offer payment plans. **Your account** - Account number: [account number] - Amount past due: [amount] - Date service could be disconnected: [date] **What you can do** 1. **Pay the full balance** by [payment methods, such as online, by phone, by mail, or in person at address]. 2. **Set up a payment plan.** A plan lets you pay the balance in smaller amounts over time. Call us or visit our office to set one up. 3. **Contact us if you have questions** about your bill or your balance. We can go over your account with you. **How to reach us** - Phone: [phone number], [hours] - Email: [email address] - In person: [office address], [hours] Please contact us before [date] so we can keep your service on. If you have already paid, thank you. Please call us if you think this notice was sent by mistake.

**Subject: Your water account is past due. Payment plans are available.** Dear [Resident name], Your water account has a past-due balance of [$amount]. If the balance is not paid, water service will be disconnected 30 days after [the due date / the date of this notice]. You have options, and we can help you choose one. **Ways to stay connected** 1. **Pay the full balance** by [date]. You can pay online at [website], by phone at [number], or in person at [address and hours]. 2. **Set up a payment plan.** You pay the balance in smaller amounts over time. Service stays on while you keep up with the plan. To start one, call [number] or visit [website]. 3. **Call us first if you are unsure.** If you think the balance is wrong, or you need to talk through your situation, we will listen and go over your account with you. **What to have ready when you contact us** - Your account number: [account number] - Your most recent bill, if you have it **How to reach us** - Phone: [number], [days and hours] - Online: [website] - In person: [address and hours] Please contact us before [disconnection date] so we can work out a plan together. If you have already paid or set up a plan, thank you. You do not need to do anything else. [Utility name] [Phone number] | [Website]

**Subject: Your water account is past due. Payment plans are available.** Dear [Resident name], Your water account has a past-due balance of [amount]. If an account stays past due for 30 days, water service is disconnected. We offer payment plans, and we would like to help you set one up. **Your options** 1. **Pay the full balance.** You can pay online at [website], by phone at [phone number], or in person at [address and hours]. 2. **Set up a payment plan.** You pay the balance in smaller amounts over time. Call us at [phone number] or visit [website] to choose a plan that fits your budget. 3. **Call us if something is wrong.** If you think the balance is a mistake, or you need to talk through your situation, we will listen. **Key date** To keep your service on, pay or set up a payment plan by **[date]**. **What a payment plan involves** - You choose a payment amount and schedule with our staff. - [Add any fees, down payment, or other terms.] - Your water stays on while you keep up with the plan. **Contact us** - Phone: [phone number], [days and hours] - Online: [website] - In person: [address] If you have already paid or set up a plan, thank you. You do not need to do anything else. Sincerely, [Name] [Title, Utility or Department] [Phone number] | [website]

**IMPORTANT NOTICE: Past-Due Water Accounts** Residents whose water accounts are past due are hereby notified that water service will be disconnected if payment is not received within **30 days** of the due date. We understand that circumstances can be difficult. **Payment plans are available** for eligible residents. To avoid disconnection, please contact the billing office as soon as possible to make a payment or arrange a payment plan. **Contact:** [Billing Office Phone Number] **Email:** [Billing Office Email] **Office Hours:** [Hours] Please have your water account number ready when you contact us.

**PAST-DUE WATER ACCOUNT NOTICE** Dear Resident, Our records show that your water account is past due. If your account remains past due for **30 days**, water service will be disconnected. We understand that circumstances can be difficult. **Payment plans are available** to help you bring your account up to date and avoid disconnection. Please contact the **[Utility Billing Office]** immediately at **[phone number]** or **[email/office address]** to make a payment or set up a payment plan. **Account Number:** [Account Number] **Amount Past Due:** $[Amount] **Payment Due/Disconnection Date:** [Date] If you have already made payment, please disregard this notice. Thank you for your prompt attention to this matter. Sincerely, **[Utility Billing Office]** **[Phone Number]** **[Office Hours/Address]**

**Notice About Your Past-Due Water Account** Your water account is past due. You have **30 days** from the date of this notice to pay the past-due amount or set up a payment plan. If the account is still past due after 30 days, we will disconnect your water service. You can: - Pay the full past-due amount. - Set up a payment plan. - Call us to ask about other options. **Account number:** [account number] **Amount past due:** [amount] **Contact us:** [phone number] | [office address] | [website] If you already paid, please disregard this notice. If you need help understanding this notice, call [phone number].

**Notice: Your Water Account Is Past Due** Our records show your water account is past due. If the balance is not paid or a payment plan is not set up within 30 days of the date on this notice, your water service will be disconnected. **You have options.** - **Pay the balance.** [Payment methods: online, by phone, in person, by mail — insert details.] - **Set up a payment plan.** If you cannot pay the full amount now, we can spread the balance over time. Call us to set one up before the 30 days end. **Do not wait until the disconnection date.** Setting up a plan takes a phone call, and we can usually do it the same day. **Contact us:** [Organization name] [Phone number] [Hours] [Address] If you believe this notice is a mistake, or if you have already paid, call us so we can check your account. We would rather work out a plan with you than turn off your water. Please call before the 30 days are up.

**Your water account is past due** **Account:** [account number] **Amount past due:** [amount] **Notice date:** [date] This notice is about your water account. We have not paid for the water on the account. If you do not pay, or set up a plan, within 30 days from the date of this notice, your water service will be disconnected. **You can do this now.** 1. **Pay the account in full.** Call [phone], pay online at [website], or come to [address]. Our office hours are [hours]. 2. **Set up a payment plan.** Call [phone] and we will work out a plan with you. If you can pay something now, we can start with that amount. If you need to pay over several months, we can set that up. 3. **Talk to us.** Call [phone] and we will go through your account with you. If you can pay part of the amount, we can still work. **If you need more time, call us before the 30 days pass.** We can help you find a plan. **If you have already paid**, please call [phone] so we can update your account. **Contact** [phone] [hours] [address] [email] --- *If you have a medical condition or a medical certificate, you can call us to ask about a special process.*

**Your water account is past due** **Date:** [date] **Account:** [account number] **Balance:** [amount] Our records show your water account is past due. We need to hear from you to keep your service on. If your account is past due for 30 days, we will disconnect your water service. You can pay the balance or set up a payment plan to avoid this. **Payment plans** You can pay a balance over several months. You can set up a plan for an amount you already owe, or for a new bill. If you keep paying on the plan, your service stays on. **What to do next** 1. Call us at [phone], email [email], or visit us at [address]. 2. Choose the option that works for you: pay the balance, or set up a payment plan. 3. Ask us to change the plan if it needs to fit. You do not need to explain why the balance is late. If you want to pay, we can help. **If you need help** If you need help or a different way to pay, or if you need this notice in another language, call us. We will tell you. **Contact us** - Phone: [phone] - Email: [email] - Address: [address] - Hours: [hours] If you have questions, call us. We will go through this notice with you.

Here are two templates you can use: a **formal letter/email notice** (best for standard mailing or email delivery) and a **concise/urgent door-hanger notice** (best for final warnings). --- ### Option 1: Standard Notice (Letter or Email) **[UTILITY/CITY/ORGANIZATION NAME]** [Department of Water Services] [Phone Number] | [Email Address] | [Website] **URGENT: NOTICE OF PAST-DUE WATER ACCOUNT** **Date:** [Insert Date] **Account Number:** [Insert Account #] **Service Address:** [Insert Address] **Past-Due Balance:** $[Insert Amount] **Original Due Date:** [Insert Date] Dear Resident, Our records indicate that your water utility account is currently past due. Please be advised that utility policy requires water service to be **disconnected if an account remains unpaid 30 days past the original due date**. To avoid interruption of your water service, your past-due balance must be resolved by **[Insert Disconnection Date - 30 days from due date]**. ### **Payment Plans Are Available** We understand that financial difficulties can happen, and we are here to help. We offer flexible payment arrangements to help you bring your account current while keeping your water connected. **To qualify for a payment plan, you must contact our office before your scheduled disconnection date.** ### **How to Resolve Your Account:** 1. **Pay Online:** Visit [Insert Website URL] to make an immediate payment. 2. **Pay by Phone:** Call [Insert Phone Number] to pay via our automated system or with a representative. 3. **Pay in Person:** Visit our office at [Insert Office Address] during business hours ([Insert Hours]). 4. **Set Up a Payment Plan:** Call us at **[Insert Phone Number]** or email **[Insert Email]** to speak with a customer service specialist. *Note: If your service is disconnected, you may be required to pay the full past-due balance plus a reconnection fee of $[Insert Fee] before service can be restored.* If you have already made this payment, please disregard this notice. Sincerely, **Customer Service Department** [Utility/Organization Name] --- ### Option 2: Short & Urgent Notice (Door Hanger / Final Postcard) **FINAL NOTICE: SERVICE DISCONNECTION PENDING** **[Utility/Organization Name]** — Water Services **ACCOUNT #:** [Insert #] **SERVICE ADDRESS:** [Insert Address] **AMOUNT PAST DUE:** $[Insert Amount] **SHUT-OFF DATE:** **[Insert Date]** **YOUR WATER SERVICE IS SCHEDULED FOR DISCONNECTION.** Your water account is seriously past due. Per utility policy, water service is disconnected once an account is **30 days overdue**. ### **AVOID SHUT-OFF — WE CAN HELP** We offer **customized payment plans** to help residents keep their water on. You must contact us **prior to the shut-off date** above to establish an arrangement. * **Pay Online Now:** [Website URL] * **Call to Pay or Set Up a Plan:** [Phone Number] * **Office Hours:** [Days/Hours] *A $[Amount] reconnection fee will be added to your bill if service is turned off.*

Here are two templates you can use: **Option 1** is a standard formal letter, and **Option 2** is a shorter, high-visibility format (ideal for a door hanger or urgent postcard). --- ### Option 1: Standard Formal Letter **[City/Company Letterhead or Logo]** **URGENT: PAST DUE NOTICE – WATER SERVICE** **Date:** [Date] **Account Number:** [Account Number] **Service Address:** [Resident Address] **Past Due Amount:** $[Amount] **Original Due Date:** [Original Due Date] Dear Resident, Our records indicate that your water utility account is currently past due. Please be advised that utility policy requires water service to be **disconnected if an account remains unpaid for more than 30 days** past the due date. To avoid disruption to your water service and potential disconnection/reconnection fees, immediate action is required. **We are here to help.** We understand that unexpected financial hardships can occur. If you are unable to pay your balance in full, **we offer flexible payment plans** to help you keep your account in good standing and prevent service shutoff. To prevent disconnection, please choose one of the following options before **[Disconnection Date]**: 1. **Pay in full:** You can pay online at [Website], by phone at [Phone Number], or in person at [Office Address]. 2. **Set up a payment plan:** Contact our customer service team immediately at **[Phone Number]** to discuss an arrangement that works for you. *If you have already made this payment, please disregard this notice and accept our thanks.* Sincerely, **[Utility Name / Property Management]** Customer Billing Department Phone: [Phone Number] Email: [Email Address] Office Hours: [e.g., Monday–Friday, 8:00 AM – 5:00 PM] --- ### Option 2: Urgent / Short Notice (Great for Door Hangers or Postcards) **FINAL NOTICE: WATER SERVICE PAST DUE** **ATTENTION RESIDENT AT:** [Service Address] **ACCOUNT #:** [Account Number] **PAST DUE BALANCE:** $[Amount] Your water account is past due. Under our utility policy, **water service is subject to disconnection once an account reaches 30 days past due.** **DO NOT RISK SERVICE INTERRUPTION.** **PAYMENT PLANS ARE AVAILABLE:** If you are unable to pay the total balance today, **we offer payment plans** to help avoid service disconnection. However, you *must* contact us to set up an agreement before the cutoff date. * **To Pay in Full:** Visit [Website URL] or call [Phone Number]. * **To Request a Payment Plan:** Call our office immediately at **[Phone Number]**. **Disconnection Date:** **[Insert Date 30 days from original due date]** Please contact us today so we can work together to keep your water connected. **[Utility Name / Office Name]** Hours: [Office Hours] | Phone: [Phone Number]

**Important Notice About Your Water Service** Your water account is past due. To keep your service active, please make a payment or set up a payment plan. Water service is disconnected once an account is 30 days past due. ### How to keep your service on You have options to bring your account up to date: 1. **Set up a payment plan:** We offer payment plans to help spread your balance over time. Setting up a plan stops service disconnection. 2. **Pay your balance:** You can pay online, by phone, or in person. ### Next steps Please contact us as soon as possible so we can help you find a plan that works for you: * **Phone:** [Insert Phone Number] * **Online:** [Insert Website / Account Portal] * **Office Address:** [Insert Office Address] * **Hours:** [Insert Hours of Operation] If you have already made a payment or arranged a payment plan, please disregard this notice.

**Important Notice: Past-Due Water Account** Your water account is past due. To keep your water running, please pay your outstanding balance or contact us to set up a payment plan within 30 days of the original due date. Water service is scheduled for disconnection 30 days after a missed due date if the account remains unpaid and no payment plan is in place. **Payment Plans Are Available** If you cannot pay the full amount today, we offer payment plans to help spread your payments over time. Setting up an agreed plan keeps your water connected. **Next Steps** * **Set up a payment plan:** Call our customer service team at [Phone Number] or visit our office at [Office Address]. * **Pay your balance online:** Visit [Website Address]. * **Pay by phone:** Call [Payment Phone Number]. **Questions?** Please contact us right away at [Phone Number] or [Email Address]. Our office is open [Days, Hours]. We are here to help you keep your water service active.

**Notice: Past-Due Water Account** Your water utility account is past due. Please contact us to make a payment or set up a payment plan to keep your water service connected. Water service is disconnected 30 days after a bill becomes past due. Setting up a payment plan will stop disconnection. **Options to Keep Your Service Active** * **Set up a payment plan:** We offer flexible payment plans that divide your balance into scheduled payments over time. * **Pay your balance in full:** You can pay online, by phone, by mail, or in person. **Next Steps and Contact Information** To set up a payment plan or check your balance, please get in touch with our customer service team: * **Phone:** [Insert Phone Number] (Available [Insert Hours/Days]) * **Online:** [Insert Website / Account Portal Link] * **In Person:** [Insert Office Address and Hours] If you have already made a payment or established a payment plan within the last few days, please disregard this notice.

**Important Notice: Past-Due Water Account** **Account Number:** [Account Number] **Amount Past Due:** $[Amount] **Disconnection Date:** [Date — 30 days from original notice/due date] Your water account is past due. Please pay your balance or contact us by **[Date]** to keep your water service connected. Water service is scheduled for disconnection if an account balance remains unpaid 30 days past the due date. ### Payment Plans Are Available You have options to keep your water on. We offer flexible payment plans that spread your past-due balance over manageable monthly payments. ### What You Can Do * **Set up a payment plan:** Call our billing office at **[Phone Number]** or log in to your account at **[Website]** to choose a payment schedule that fits your budget. * **Pay your balance in full:** * **Online:** [Website URL] * **By phone:** [Phone Number] * **In person:** [Office Address, Hours] * **Ask about utility assistance:** If you need help paying your bill, our team can connect you with local utility assistance programs. ### Contact Us We are here to help you resolve this balance before disconnection occurs. * **Phone:** [Phone Number] (Monday–Friday, [Hours]) * **Email:** [Email Address] * **Office:** [Physical Address]

**[Name of City / Utility Company / Property Management]** **[Street Address]** **[City, State, Zip Code]** **[Phone Number] | [Website]** **Date:** [Date] **Account Number:** [Account Number] **Service Address:** [Service Address] **Amount Past Due:** $[Amount] **IMPORTANT NOTICE: PAST DUE WATER ACCOUNT** Dear [Resident Name / Valued Customer], This notice is to inform you that your water utility account is currently past due in the amount of **$[Amount]**. We understand that unexpected financial difficulties can happen, and it is possible this bill was simply overlooked. However, per our utility policy, **water service is subject to disconnection once an account is 30 days past due.** To avoid any interruption to your water service and additional reconnection fees, your past due balance must be paid, or a payment arrangement must be made, by **[Date - 30 days from original due date]**. **How to Make a Payment:** * **Online:** Visit [Website URL] * **By Phone:** Call our automated system at [Phone Number] * **By Mail:** Send a check or money order to [Address] *(Please allow 5-7 business days for processing)* * **In Person:** Visit our office at [Address] between the hours of [Hours of Operation]. **Need Assistance? We Offer Payment Plans.** Our goal is to help you keep your water service connected. If you are unable to pay the full past-due amount by the deadline, **we offer flexible payment plans** to help you catch up on your balance over time. To qualify for a payment plan and prevent service disconnection, you must contact our office **before [Date - 30 days from original due date]**. Please call our Customer Service team at **[Phone Number]** or email us at **[Email Address]** to discuss your options. If you have already submitted your payment, please disregard this notice and accept our thanks. Sincerely, **[Name/Title or Department, e.g., Customer Service Department]** [Name of City / Utility Company / Property Management]

Here are three options, ranging from a standard formal notice to a shorter version suitable for a door hanger or email. ### Option 1: Standard Formal Letter (Best for mailed notices) **IMPORTANT NOTICE: PAST DUE WATER ACCOUNT** **Date:** [Date] **Resident Name:** [Resident Name] **Service Address:** [Service Address] **Account Number:** [Account Number] **Past Due Amount:** $[Amount] Dear Resident, Our records indicate that the water utility account for the address listed above is currently past due. Please be advised that if an account remains unpaid for **30 days** past the original due date, water service is subject to disconnection. To avoid an interruption in your service—as well as potential reconnection fees—your account must be brought current, or a payment arrangement must be made, by **[Date - 30 days from original due date]**. **We Are Here to Help** We understand that financial difficulties can happen unexpectedly, and we want to help you keep your water service connected. **We offer flexible payment plans** to help you manage your balance over time. To qualify for a payment plan and prevent service disconnection, you must contact our office *before* the disconnection date listed above. **How to Make a Payment or Set Up a Plan:** * **Online:** Visit [Website URL] to pay your bill or apply for a payment plan. * **By Phone:** Call our Customer Service team at [Phone Number] between [Hours, e.g., 8:00 AM and 5:00 PM, Monday–Friday]. * **In Person:** Visit our office at [Address]. * **By Mail:** Send a check or money order to [Address] (Please allow [X] days for processing). If you have already submitted your payment, please disregard this notice and accept our thanks. If you have any questions regarding your bill, please contact us immediately at [Phone Number]. Sincerely, [Name of Utility Company/Municipality] [Contact Information] *** ### Option 2: Empathetic & Community-Focused (Best for a gentler approach) **ACTION REQUIRED: Your Water Account is Past Due** **Account Number:** [Account Number] **Amount Past Due:** $[Amount] **Disconnection Date:** [Date] Dear [Resident Name], This is a friendly reminder that your water bill is currently past due. Because water is an essential service, we want to make sure you have all the information you need to avoid a shut-off. Per our utility policy, accounts that remain past due for **30 days** will be scheduled for service disconnection. Unless we hear from you, your water service will be disconnected on **[Date]**. **Need more time to pay? We offer payment plans.** If you are unable to pay the full amount right now, please reach out to us. We offer interest-free payment plans that allow you to break your past-due balance into manageable installments. **As long as you are on an active payment plan, your water will not be turned off.** Please take action before **[Date]** using one of the options below: 1. **Set up a Payment Plan:** Call us at [Phone Number] or visit [Website] to set up an arrangement. 2. **Pay in Full:** Pay online at [Website], by phone at [Phone Number], or in person at [Location]. If you have recently made a payment, thank you! Please disregard this letter. Otherwise, we look forward to hearing from you soon so we can resolve this together. Warm regards, [Utility Company/Property Management Name] [Phone Number] [Website] *** ### Option 3: Short & Urgent (Best for Email, Text, or Door Hangers) **URGENT: WATER SERVICE DISCONNECTION NOTICE** **Address:** [Service Address] **Amount Due:** $[Amount] Your water account is currently past due. Please be advised that water service is disconnected after **30 days** of non-payment. Your service is scheduled for disconnection on: **[Date]** **To avoid shut-off, you must pay your balance OR set up a payment plan before this date.** We understand that times can be tough, and **we offer payment plans** to help you catch up. However, you must contact us to set this up before your service is disconnected. * **Pay Online:** [Website] * **Call for a Payment Plan:** [Phone Number] * **Pay in Person:** [Address] *If you have already paid your bill, thank you, and please disregard this notice.* **[Utility Company Name]**

**IMPORTANT NOTICE: Your water account is past due** Your water bill is currently past due. To keep your water service on, please pay your balance or set up a payment plan within 30 days of the date on this notice. If we do not hear from you within 30 days, your water service will be turned off. **How to keep your service on** We know that keeping up with bills can be difficult, and we want to help you stay connected. You have two options: 1. **Pay your balance in full.** You can pay online at [Website], by phone at [Phone Number], or in person at [Location/Address]. 2. **Set up a payment plan.** If you cannot pay the full amount right now, we offer flexible payment plans. Setting up a plan before the 30-day deadline will keep your water on while you pay down the balance over time. **Contact us** Please reach out as soon as possible so we can help you find an option that works for your household. * **Phone:** [Phone Number] (Monday–Friday, [Hours]) * **Online:** [Website] * **In person:** [Address] If you have already sent your payment, thank you. Please disregard this notice.

**Notice: Past-Due Water Account** Your water account is past due. To keep your water service connected, please pay your balance or set up a payment plan within 30 days of the date on this notice. If we do not hear from you within 30 days, your water service will be disconnected. **We can help you set up a payment plan** If you cannot pay the full amount right now, you can spread your balance into smaller monthly payments. Once you are on a payment plan, your water will stay on as long as you make the agreed-upon payments. **What to do next** Please choose one of these options by **[Date - 30 days from notice]**: 1. **Pay your balance:** Pay online at **[Website]**, by phone at **[Phone Number]**, or in person at **[Address]**. 2. **Start a payment plan:** Call our customer service team at **[Phone Number]** or visit our office at **[Address]**, Monday through Friday, from **[Hours]**. If you have already sent your payment, thank you—please disregard this notice. If you have questions about your bill, call us at **[Phone Number]**.

**Important Notice: Your Water Account is Past Due** We are writing because your water account has an unpaid balance. To keep your water service turned on, please pay your balance or set up a payment plan within 30 days of the date on this notice. If we do not hear from you within 30 days, your water service will be disconnected. We know that unexpected expenses happen, and we have options to help you keep your service connected. **What you can do next** You have two options to keep your water on: 1. **Set up a payment plan:** You can spread your past-due balance over several months at no extra cost. Once you are on a plan and making agreed-upon payments, your water will stay on. 2. **Pay the balance in full:** You can pay online at [Website], by phone at [Phone Number], or in person at [Location]. **How to reach us** Please contact our customer support team before **[Date — 30 days from notice]** to choose the option that works best for you: * **Phone:** [Phone Number] (Monday–Friday, [Hours]) * **Email:** [Email Address] * **In person:** [Address] If you have already sent your payment, thank you—please disregard this notice. If you have questions about your bill or would like to talk through a payment plan, please call us at [Phone Number].

**Important Notice: Your Water Account is Past Due** Your water bill is currently past due. Please contact us or make a payment within 30 days of this notice to keep your water service connected. We want to work with you to keep your water on. If you cannot pay the full amount right now, payment plans are available. **Your Options** 1. **Set up a payment plan:** We can divide your balance into smaller monthly payments that fit your budget. Setting up a plan before the 30-day deadline will keep your service active. 2. **Pay your balance:** You can pay the past-due amount of $[Amount] by [Date]. **How to Reach Us** Please contact our customer service team by **[Date - 30 days out]** to set up a plan or make a payment: * **Phone:** [Phone Number] (Monday–Friday, [Hours]) * **Online:** [Website URL] * **In Person:** [Address] If you have already sent your payment, thank you. Please disregard this notice. If you have any questions or need help reviewing your options, please call us at **[Phone Number]**.

Depending on how firm you want to be, you may want a different tone. Below are three options: a **friendly reminder**, a **formal notice**, and a **final warning**. ### Option 1: Friendly Reminder *Use this for accounts that are only a few days or two weeks past due.* **NOTICE: IMPORTANT INFORMATION REGARDING YOUR WATER ACCOUNT** Dear Resident, Our records indicate that your water account is currently past due. We understand that things can get overlooked, so we wanted to send a friendly reminder to bring your account up to date. To avoid any interruption in your service, please submit your payment as soon as possible. **Need more time?** We are happy to work with you. If you are experiencing financial hardship, please contact our office at **[Phone Number]** or **[Email Address]** to set up a flexible payment plan. Thank you for your prompt attention to this matter. Sincerely, [Management/Company Name] *** ### Option 2: Formal Notice *Use this for accounts that are 15–20 days past due.* **PAST DUE PAYMENT NOTICE** **Account Number:** [Account #] **Amount Due:** $[Amount] **Due Date:** [Date] Dear Resident, This is a formal notification that your water account is currently overdue. Please be advised that per our service policy, **water service is subject to disconnection if the account remains unpaid for 30 days.** To ensure your service continues without interruption, please remit payment immediately. **Payment Options:** * **Online:** [Website Link] * **In-Person:** [Office Address] * **Phone:** [Phone Number] If you are unable to pay the full balance at this time, we offer **payment plans** to help you get back on track. Please contact us immediately at **[Phone Number]** to discuss your options. Regards, [Management/Company Name] *** ### Option 3: Final Warning *Use this for accounts approaching the 30-day mark.* **FINAL NOTICE: PENDING SERVICE DISCONNECTION** **URGENT: ACTION REQUIRED TO AVOID DISCONNECTION** Dear Resident, Your water account is now severely past due. Despite previous notifications, we have not received payment for your balance of **$[Amount]**. **Your service is scheduled for disconnection on [Date].** To prevent the loss of water service, you must take one of the following actions before the date listed above: 1. **Pay your balance in full.** 2. **Contact our office to establish a formal payment plan.** Once service is disconnected, a reconnection fee of **$[Amount]** may apply in addition to the full past-due balance. Please contact us immediately at **[Phone Number]** to resolve this matter. Sincerely, [Management/Company Name]

Depending on how firm you want to be, you may want a different tone. Below are three options: a **friendly reminder**, a **formal notice**, and a **final warning**. ### Option 1: Friendly Reminder *Use this for accounts that are only a few days or two weeks past due.* **NOTICE: IMPORTANT INFORMATION REGARDING YOUR WATER ACCOUNT** Dear Resident, Our records indicate that your water account is currently past due. We understand that things can get overlooked, so we wanted to send a friendly reminder to bring your account up to date. To avoid any interruption in your service, please submit your payment as soon as possible. **Need more time?** We are happy to work with you. If you are experiencing financial hardship, please contact our office at **[Phone Number]** or **[Email Address]** to set up a flexible payment plan. Thank you for your prompt attention to this matter. Sincerely, [Management/Company Name] *** ### Option 2: Formal Notice *Use this for accounts that are 15–20 days past due.* **PAST DUE PAYMENT NOTICE** **Account Number:** [Account #] **Amount Due:** $[Amount] **Due Date:** [Date] Dear Resident, This is a formal notification that your water account is currently overdue. Please be advised that per our service policy, **water service is subject to disconnection if the account remains unpaid for 30 days.** To ensure your service continues without interruption, please remit payment immediately. **Payment Options:** * **Online:** [Website Link] * **In-Person:** [Office Address] * **Phone:** [Phone Number] If you are unable to pay the full balance at this time, we offer **payment plans** to help you get back on track. Please contact us immediately at **[Phone Number]** to discuss your options. Regards, [Management/Company Name] *** ### Option 3: Final Warning *Use this for accounts approaching the 30-day mark.* **FINAL NOTICE: PENDING SERVICE DISCONNECTION** **URGENT: ACTION REQUIRED TO AVOID DISCONNECTION** Dear Resident, Your water account is now severely past due. Despite previous notifications, we have not received payment for your balance of **$[Amount]**. **Your service is scheduled for disconnection on [Date].** To prevent the loss of water service, you must take one of the following actions before the date listed above: 1. **Pay your balance in full.** 2. **Contact our office to establish a formal payment plan.** Once service is disconnected, a reconnection fee of **$[Amount]** may apply in addition to the full past-due balance. Please contact us immediately at **[Phone Number]** to resolve this matter. Sincerely, [Management/Company Name]

**Important: Notice regarding your water account** Your water account is currently past due. To avoid a service disconnection, please make a payment or contact us to set up a payment plan. **Key Information:** * **Deadline:** Water service is disconnected if the account remains unpaid for 30 days. * **Payment Plans:** We offer payment plans to help you get your account current. **What to do next:** Please pay your balance online at [Insert Website] or call us at [Insert Phone Number] to discuss payment options.

**Important: Notice regarding your water service** Your water account is currently past due. To avoid a service disconnection, please make a payment or contact us to set up a payment plan. **Key Information:** * **Deadline:** Water service is disconnected if the account remains unpaid for 30 days. * **Payment Plans:** We offer payment plans to help you get your account current. **What to do next:** Please pay your balance online at [Insert Website] or call us at [Insert Phone Number] to discuss payment options.

**Important: Notice regarding your water service** Your water account is currently past due. To keep your water service active, please pay your balance or contact us to set up a payment plan. **What happens next** If the balance is not paid or a payment plan is not started within 30 days, your water service will be disconnected. **How to resolve this** You have two options to ensure your service continues: 1. **Pay in full:** You can pay your balance online, by mail, or in person. 2. **Start a payment plan:** If you cannot pay the full amount right now, we offer payment plans to help you catch up over time. **Contact us today** Please call us at [Phone Number] or visit our office at [Address] to make a payment or discuss a payment plan. We are here to help you find a solution. **Contact Information:** Phone: [Phone Number] Office: [Address] Website: [URL]

**Important: Notice regarding your water service** Your water account is currently past due. To keep your water service active, please pay your balance or contact us to set up a payment plan. **What happens next** If the balance is not paid or a payment plan is not started within 30 days, your water service will be disconnected. **How to resolve this** You have two options to ensure your service continues: 1. **Pay in full:** You can pay your balance online, by mail, or in person. 2. **Start a payment plan:** If you cannot pay the full amount right now, we offer payment plans to help you catch up over time. **Contact us today** Please call us at [Phone Number] or visit our office at [Address] to make a payment or discuss a payment plan. We are here to help you find a solution. **Contact Information:** Phone: [Phone Number] Office: [Address] Website: [URL]

# PAST DUE NOTICE **[Utility Name] — Water Service** Date: [Date] Account Holder: [Name] Account Number: [Number] Service Address: [Address] --- Dear Resident, Our records show that your water account has a past-due balance of **$[Amount]**, originally due on [Due Date]. **To avoid disconnection, payment must be received within 30 days of this notice.** If the balance remains unpaid, water service will be discontinued, and a reconnection fee of $[Fee] will apply before service can be restored. **Payment Plans Available** We understand that paying the full balance at once isn't always possible. Payment plans are available to help you bring your account current. Please contact our office at [Phone Number] or [Email] to set up an arrangement before your disconnection date. **Ways to Pay:** - Online: [Website] - By phone: [Phone Number] - In person: [Office Address] - By mail: [Mailing Address] If you believe you received this notice in error, or if you have already submitted payment, please contact us at [Phone Number]. Thank you, [Name/Title] [Utility Name] [Phone] | [Email] | [Website] --- Let me know if you'd like the tone adjusted (firmer or softer), or if you need a shorter version for a door hanger or postcard format.

**PAST DUE NOTICE — WATER ACCOUNT** Date: [Date] Account Holder: [Resident Name] Account Number: [Account Number] Amount Past Due: $[Amount] Dear Resident, Our records indicate that the water account listed above is past due. **If payment is not received within 30 days of this notice, water service will be disconnected.** You have options: - **Pay in full:** Submit payment online at [website], by phone at [phone number], or in person at [office address]. - **Set up a payment plan:** If you're unable to pay the full balance at once, payment plans are available. Contact our office at [phone number] to make arrangements that work for you. To avoid service interruption, please take action by [date — 30 days from notice date]. If you have questions or believe this notice was sent in error, contact the [Billing/Utility] Department at [phone number] or [email address]. Sincerely, [Name] [Title] [Utility Company / Water Department Name] --- Let me know if you'd like the tone adjusted (firmer or softer), or if you'd like to add details like reconnection fees or accepted payment methods.

**Notice: Past-Due Water Account** Our records show your water account is past due. Please pay the balance to avoid disconnection. **What happens next** - Service is disconnected 30 days after the past-due date. - You can set up a payment plan before then to keep your service on. **What to do** 1. Check your balance on your account portal or call us. 2. Pay in full, or 3. Call us to arrange a payment plan that works for you. If paying in full is not possible right now, a payment plan can keep your water on. Please reach out as soon as you can — the earlier we hear from you, the more options we have. **Contact us** - Phone: [phone number] - Office hours: [hours] - Payment portal: [link] Thank you.

Subject: Past-Due Water Account — Avoid Disconnection You are receiving this notice because your water account is past due. If the balance is not paid or a payment plan is not set up within 30 days of the past-due date, water service will be disconnected. You have options: 1. **Pay in full.** Pay your balance online, by phone, or in person. 2. **Set up a payment plan.** We offer payment plans for residents who need more time. Call or visit our office to arrange one — this stops the disconnection process. If you are already on a payment plan or believe this notice is an error, contact us right away. **Contact:** - Phone: [phone number] - Office: [address] - Online: [website] We would rather work with you than disconnect your service. Please reach out today.

**Important: Your water account is past due** Your water bill is overdue. If we don't hear from you or receive a payment, your water service will be disconnected 30 days after your due date. **You have options.** If paying the full amount is hard right now, we can set up a payment plan that spreads the cost over time. Many residents use one. There is no fee to ask. **What to do next:** 1. Check your balance on your account portal or call us. 2. Pay online, by mail, or in person. 3. Or call us to set up a payment plan before your disconnection date. **Contact us:** - Phone: [phone number], [days/hours] - In person: [address], [days/hours] - Online: [portal address] If you're facing a hardship, ask about assistance programs when you call. We'll work with you. Thank you, [Utility name]

**Important: Your water account is past due** Your water bill is overdue. If we don't hear from you or receive a payment within 30 days, your water service will be disconnected. **What you can do** 1. **Pay your balance in full.** Pay online, by mail, or in person at the office. 2. **Set up a payment plan.** If paying the full amount isn't possible right now, call us. We offer payment plans, and we'd rather work with you than disconnect your service. 3. **Ask about assistance.** If you're facing a hard time, let us know. We can connect you with programs that may help. **How to reach us** - Phone: [phone number], [days/hours] - Office: [address] - Online: [website/payment portal] If you've already paid or set up a plan, thank you—please disregard this notice. If you have questions about your balance, call us and we'll walk through it together. We want to keep your water on. Please contact us before the 30-day deadline so we can find an option that works for you.

**NOTICE: PAST-DUE WATER ACCOUNT** Dear Resident, Our records indicate that your water account is past due. **Water service is disconnected when an account is 30 days past due.** Please pay your past-due balance or contact our office promptly to arrange a payment plan and avoid disconnection. **Payment plans are available.** If you are having difficulty paying, please reach out to discuss your options. To make a payment or request a payment plan, contact **[Office Name]** at **[Phone Number]** or visit **[Website/Office Address]**. If you have already paid or arranged a payment plan, thank you. Please contact us if you believe you received this notice in error.

**NOTICE: PAST-DUE WATER ACCOUNT** Dear Resident, Our records indicate that your water account is past due. **Water service is disconnected when an account is 30 days past due.** Please pay your past-due balance promptly or contact us to arrange a payment plan. **Payment plans are available** to help residents bring their accounts current. To make a payment, discuss a payment plan, or ask questions about your account, please contact: **[Water Department/Utility Name]** Phone: [Phone Number] Payment website or office: [Website/Address] Office hours: [Hours] If you have already paid or arranged a payment plan, please contact us to confirm your account status. Thank you for your prompt attention.

## Past-Due Water Account Notice Your water account is past due. **Water service is disconnected when payment is 30 days overdue.** Payment plans are available. To avoid disconnection, please pay the past-due amount or contact us to arrange a payment plan before the deadline below. - **Past-due amount:** [amount] - **Deadline to pay or arrange a plan:** [date] - **How to pay:** [payment website or payment location] **Need a payment plan?** Contact [office name] at [phone number] or [email address].

## Past-Due Water Account Notice Your water account is past due. **Water service is disconnected when payment is 30 days overdue.** Payment plans are available. To avoid a service interruption, please take one of these steps before your account reaches 30 days past due: - **Pay your past-due balance** at [payment website] or [payment location]. - **Contact us about a payment plan** at [phone number] or [email address]. **Your account details** - Past-due balance: [amount] - Payment deadline: [date] - Scheduled disconnection date: [date] If you have already paid or arranged a payment plan, please contact us at [phone number] to confirm your account status.

## Past-Due Water Account Notice Your water account is past due. Water service is disconnected when payment is 30 days overdue. **Payment plans are available.** **Amount past due:** [amount] **Scheduled disconnection date:** [date] Before the scheduled disconnection date, please choose one of these options: - **Pay the past-due amount** at [payment website] or [payment location]. - **Ask about a payment plan** by calling [phone number] during [office hours]. Staff can explain the terms and what you need to do to keep your service connected. If you have already paid or believe your balance is incorrect, contact us so we can review your account. For questions or payment-plan information, call **[phone number]**.

## Past-Due Water Account Notice Your water account is past due. Water service is disconnected when an account is 30 days past due. Payment plans are available. **Your account** - Amount past due: [amount] - Payment deadline to avoid disconnection: [date] - Scheduled disconnection date: [date] **You have two options:** 1. Pay the past-due amount at [payment website] or through [other payment method]. 2. Contact us at [phone number] or [email address] by [date] to arrange a payment plan. If you have already paid or believe this notice is incorrect, please contact us so we can review your account. For payment plans or questions, call [phone number] during [office hours] or email [email address].

**PAST-DUE WATER ACCOUNT NOTICE** **Date:** [Date] **Resident:** [Name] **Service Address:** [Address] **Account Number:** [Account Number] **Past-Due Balance:** [Amount] Our records show that your water account has an overdue balance. Please pay the past-due amount as soon as possible to keep your account current. Water service is disconnected when an account remains past due for 30 days. If you’re unable to pay the full balance, **payment plans are available**. Please contact us before the 30-day period ends to discuss an arrangement and avoid interruption of service. **To make a payment or arrange a payment plan:** [Phone number] | [Email or website] [Office address and hours] Thank you, **[Utility/Water Department Name]**

**PAST-DUE WATER ACCOUNT NOTICE** Dear Resident, Our records show that your water account is past due. Please pay the outstanding balance as soon as possible to avoid interruption of service. Water service may be disconnected when an account remains unpaid for 30 days. If you’re unable to pay the full balance, payment plans are available. Please contact us to discuss an arrangement before your service is at risk. **Account holder:** [Name] **Account number:** [Number] **Past-due balance:** [Amount] **Payment due by:** [Date] To make a payment or discuss a payment plan, contact [office/department] at [phone number] or [email/website]. Thank you, [Utility or Property Name]

**Notice: Past-Due Water Account** Your water account is past due. If it remains unpaid for 30 days, your water service will be disconnected. Payment plans are available. Please contact our office to discuss a plan and help avoid disconnection.

**Notice: Past-Due Water Account** Your water account is past due. Water service is disconnected when an account remains unpaid for 30 days. Payment plans are available. Please contact our office to discuss a plan for your account.

**Notice: Past-Due Water Account** Your water account is past due. Water service is disconnected when an account remains past due for 30 days. Payment plans are available. Contact us to discuss options and next steps for your account. **Phone:** [phone number] **Email:** [email address]

**Water Account Past Due** Your water account is past due. If it remains unpaid for 30 days, water service will be disconnected. Payment plans are available. Please contact us at **[phone number]** or **[office/email]** to discuss a plan or ask questions about your account.

**NOTICE: PAST-DUE WATER ACCOUNT** Dear Resident, Our records indicate that your water account is past due. **Water service is disconnected when an account reaches 30 days past due.** If you have already paid, thank you. If not, please pay your past-due balance or contact our office promptly to discuss a payment plan. **Payment plans are available.** If you are having difficulty paying your balance, please contact us before your account reaches 30 days past due. To make a payment or discuss payment options, contact: **[Water Department/Utility Name]** Phone: [Phone Number] Office/Payment Website: [Address or URL] Office Hours: [Hours] Thank you for your prompt attention.

**NOTICE: PAST-DUE WATER ACCOUNT** Dear Resident, Our records indicate that your water account is past due. **Water service is disconnected when an account is 30 days past due.** Please pay your past-due balance promptly to avoid interruption of service. **Payment plans are available.** If you are unable to pay the full balance, please contact our office as soon as possible to discuss a payment arrangement. To make a payment or request a payment plan, contact **[Office Name]** at **[Phone Number]** or visit **[Website/Office Address]**. If you have already paid, thank you. Please contact us if your payment is not reflected on your account. Thank you for your prompt attention.

**Past-Due Water Account Notice** Your water account is past due. Water service is disconnected after 30 days past due. Please contact us before then to make a payment or arrange a payment plan. **Payment plans are available.** To discuss a plan, call [phone number] or visit [office or website]. **Account details** - Amount past due: [amount] - Payment deadline to avoid disconnection: [date] To pay, visit [payment website] or [payment location]. If you have already paid, please contact us at [phone number] to confirm that your payment has been applied.

## Past-Due Water Account Notice Your water account is past due. **Water service is disconnected when an account is more than 30 days past due.** Payment plans are available. To avoid disconnection, please pay your past-due balance or contact us to arrange a payment plan before the 30-day deadline. - **Past-due amount:** [Amount] - **Payment deadline:** [Date] - **Pay online:** [Payment link] - **Request a payment plan or ask questions:** [Phone number] or [Email address] If you have already paid or arranged a payment plan, thank you. Please contact us at [Phone number] if you have questions about this notice.

**Past-Due Water Account Notice** Your water account is past due. Water service is disconnected when an account is 30 days past due. Payment plans are available. **What you can do** - Pay your past-due balance at [payment website] or by calling [phone number]. - To ask about a payment plan, call [phone number]. **Your account** - Past-due amount: [amount] - Payment due date to avoid disconnection: [date] - Scheduled disconnection date: [date] If you have already paid or believe this notice is incorrect, please contact us at [phone number] so we can review your account.

## Past-Due Water Account Notice Your water account is past due. Water service is disconnected after 30 days past due. Payment plans are available. **Please choose an option:** - Pay your past-due balance at [payment website] or [payment location]. - Contact us at [phone number] to ask about a payment plan. **Account details** - Past-due balance: [amount] - Payment deadline to avoid disconnection: [date] - Scheduled disconnection date: [date] If you have already paid or believe this notice is incorrect, please contact us so we can check your account. For payment help or questions, call [phone number] during [office hours].

**NOTICE: PAST-DUE WATER ACCOUNT** Dear Resident, Our records indicate that your water account is past due. Water service is disconnected when an account is 30 days past due. Please pay your balance promptly or contact us to arrange a payment plan. We encourage you to contact us before the disconnection date to discuss your options. **Account number:** [Account number] **Past-due balance:** [Amount] **Disconnection date:** [Date] **Contact:** [Phone number / email / office hours] If you have already made a payment or believe you received this notice in error, please contact us. Thank you, [Water Utility Name]

**NOTICE OF PAST-DUE WATER ACCOUNT** Dear Resident, Our records show that your water account is past due. Water service will be disconnected after your account has been past due for 30 days. **Amount past due:** [Amount] **Disconnection date:** [Date] To avoid disconnection, please pay the past-due balance or contact us before the disconnection date to discuss a payment plan. For assistance or to arrange a payment plan, contact us at [Phone Number] or [Email Address]. If you have already made a payment, please contact us to confirm it has been received. Sincerely, [Water Utility/Department Name]

**Notice: Past-Due Water Account** Your water account is past due. Water service is disconnected when an account is 30 days past due. Payment plans are available. To discuss a plan or pay your balance, contact us at [phone number] or [email address].

**Notice: Past-Due Water Account** Your water account is past due. If it remains past due for 30 days, your water service will be disconnected. Payment plans are available. To discuss a payment plan or ask about your account, please contact us at [phone number] or [email address].

**Notice: Your water account is past due** Your water service is disconnected when your account is 30 days past due. You can pay your balance or contact us to discuss a payment plan. - **Past-due balance:** [amount] - **Payment due date:** [date] - **Contact us:** [phone number] or [email] - **Pay online or in person:** [payment information] Please contact us at [phone number] if you have questions or would like to discuss a payment plan.

**Notice: Your water account is past due** Water service is disconnected when an account is 30 days past due. You can pay your balance or contact us to discuss a payment plan. To make a payment or ask about a plan, please call [phone number] or visit [website or office address]. If you have already paid, please contact us so we can check your account.

**Past Due Water Account Notice** Your water account is past due. If the balance is not paid or a payment arrangement is not made within **30 days**, water service may be disconnected. We offer payment plans for customers who need more time to pay. Please contact us as soon as possible to discuss your options and avoid interruption of service. To pay your balance or set up a payment plan, call our customer service office or visit us during regular business hours. Please have your account number ready. Thank you for your prompt attention.

**Past Due Water Account Notice** Your water account is past due. If the balance is not paid or a payment arrangement is not made within **30 days** of the due date, water service may be disconnected. We offer payment plans. Please contact our office as soon as possible to pay your balance or set up a plan and avoid interruption of service. Thank you for your prompt attention.

**Notice: Your water account is past due** Your water account is past due. If we do not receive a payment, or set up a payment plan with you, within 30 days, water service will be disconnected. Payment plans are available. Call us or visit our office to pay your balance or set up a plan. Bring this notice with you. **Contact:** [phone number] **Hours:** [office hours] **Address:** [office address] If you already paid, thank you. Please contact us so we can update your account.

Your water account is past due. If it stays unpaid for 30 days, we will disconnect your water service. You can pay the amount due, or you can set up a payment plan. A payment plan lets you pay over time and can keep your service on. **What to do** 1. Check the amount due on your bill. 2. Pay that amount, or ask us for a payment plan, before the 30 days are up. 3. Call us at [phone number] or visit [office address / hours] if you have questions. Have your account number ready. If you already paid or started a plan, you can ignore this notice. Call us at [phone number] if you are not sure.

**Your water account is past due** Your water account is past due. If it stays past due for 30 days, we will disconnect your water service. You can pay the balance, or you can set up a payment plan. We offer payment plans so you do not have to pay the full amount at once. To pay, set up a plan, or ask a question, call [phone number], [days and hours]. You can also [other way to reach us, such as an office or online account]. Please contact us before the 30 days are up if you want to keep your water on. If you already paid, you can ignore this notice, or call us to confirm we received your payment. **Contact us:** [phone number], [days and hours]. [Other way to reach us.] Fill in the phone number, hours, and any other way to reach you before you send this.

Your water account is past due. If it is still past due after 30 days, we will disconnect your water service. You have two ways to keep your water on: 1. Pay the full amount due. 2. Set up a payment plan and pay over time. Call us before day 30 if you want a payment plan or have a question about your bill. We can explain what you owe and help you choose a plan that works for you. **Contact us** Phone: [phone number] Email: [email address] Hours: [hours] Online: [website or account portal] If you already paid, thank you. Please contact us so we can update your account. Phone: [phone number] Email: [email address]

# PAST DUE NOTICE — WATER SERVICE ACCOUNT **[Utility Company Name]** [Address] | [Phone Number] | [Website] **Date:** [Date] **Account Number:** [Account Number] **Service Address:** [Service Address] **Amount Past Due:** $[Amount] --- Dear Resident, Our records indicate that your water service account has an outstanding balance of **$[Amount]**, which is now past due. Immediate attention is required to avoid interruption of your water service. ## Service Disconnection Policy If the past-due balance is not paid within **30 days** of the original due date, your water service will be **disconnected**. To avoid disconnection, payment in full must be received by **[Disconnection Date]**. ## How to Pay - **Online:** [Website] - **By Phone:** [Phone Number] - **By Mail:** [Mailing Address] - **In Person:** [Office Location and Hours] ## Payment Plans Are Available We understand that financial hardship can happen to anyone. If you are unable to pay your balance in full, **we offer payment plans** to help you bring your account current and keep your water service active. Please contact our office at [Phone Number] as soon as possible to discuss your options — the sooner you reach out, the more we can help. If you have already submitted payment, please disregard this notice. If you believe this notice was sent in error, contact us immediately at [Phone Number]. Sincerely, **[Name/Title]** [Utility Company Name] Billing Department --- Let me know if you'd like the tone adjusted (firmer or softer), a version formatted as a door hanger or final notice, or placeholders filled in with your utility's actual details.

# PAST DUE NOTICE — WATER SERVICE ACCOUNT **Date:** [Date] **Account Number:** [Account Number] **Service Address:** [Service Address] Dear Resident, Our records indicate that your water account has an outstanding balance of **$[Amount Due]**, which is now past due. Immediate action is required to avoid interruption of your water service. ## Disconnection Policy If payment is not received within **30 days** of the original due date, your water service will be disconnected. If service is disconnected, restoration may require payment of the full past-due balance plus a reconnection fee. ## Payment Plans Are Available We understand that financial hardship can happen to anyone. If you are unable to pay your balance in full, please contact us **as soon as possible** to arrange a payment plan. We are committed to working with you to keep your water service connected. ## How to Pay or Contact Us - **Phone:** [Phone Number] — Monday through Friday, [Hours] - **Online:** [Website] - **In Person:** [Office Address] - **Mail:** [Mailing Address] If you have already submitted payment, please disregard this notice. If you believe this notice was sent in error, contact us immediately. Thank you for your prompt attention to this matter. Sincerely, [Utility Department / Company Name] [Contact Information] --- Let me know if you'd like the tone adjusted (firmer or softer), a version formatted as a door hanger, or a second/final notice variation.

**Important: Your water account is past due** Dear [Resident name], Your water account has a past-due balance. Please pay the amount due or contact us to set up a payment plan by [date]. **Your account** - Account number: [number] - Amount past due: $[amount] - Original due date: [date] **What happens next** If the balance is not paid, or a payment plan is not set up, within 30 days of the date on this notice, your water service will be disconnected. **Payment plans are available** If paying the full amount right now is difficult, call us. We can set up a payment plan that spreads the balance over smaller payments. Once a plan is in place, your service stays on as long as payments are made on time. **How to reach us** - Phone: [phone number], [hours] - Online: [website] - In person: [office address] If you have already paid or set up a plan, thank you. No further action is needed. [Utility name] [Contact information]

**Important notice about your water account** Date: [Date] Account number: [Account number] Service address: [Service address] Our records show your water account is past due. If the balance is not paid, or a payment plan is not set up, within 30 days of the date of this notice, your water service will be disconnected. **What you can do** - **Pay the balance.** You can pay online at [website], by phone at [phone number], or in person at [office address]. - **Set up a payment plan.** We offer payment plans that spread your balance over smaller payments. Call us at [phone number] to set one up. There is no cost to enroll. If you have already paid or set up a plan, thank you. No further action is needed. **Questions?** Call us at [phone number], [days and hours]. We are happy to help you find an option that works.

Here's a draft with placeholders for your specific details: --- **Past-due notice: your water account** [Utility name] · [Date] Account number: [____] Past-due amount: [$____] Your water account is past due. Water service is disconnected when an account is 30 days past due. For your account, that date is [date]. You can keep your service connected. Here are your options: 1. **Pay the past-due amount** of [$____] by [date]. You can pay [online at ___, by phone, by mail, or in person at ___]. 2. **Set up a payment plan.** A payment plan breaks the balance into smaller payments over time. Call [phone number] by [date] and we will set one up with you. If money is tight right now, please call. We would rather work out a plan with you than disconnect your water. **How to reach us** - Phone: [number], [days and hours] - Office: [address] - [Website or email] Please have your account number ready when you call. --- A few notes on choices I made, so you can adjust if needed: - The disconnection date is stated plainly up front, followed immediately by what the resident can do. Readers get the facts and their options in the same breath. - The payment plan is presented as a real, easy option rather than a last resort, since that's the outcome you want people to choose. - If you have a reconnection process or fee for accounts that do get disconnected, you may want to add one line explaining it.

**Notice about your water account** Account number: [XXXX] Amount past due: [$XX.XX] Notice date: [date] --- **Why you are getting this notice** Our records show your water account is past due by **[$XX.XX]**. If the balance is not paid, or a payment plan is not set up, by **[date — 30 days from notice]**, your water service will be disconnected. We want to help you keep your water on. You have two options, and both stop disconnection. **Your options** 1. **Pay the full balance by [date].** Pay online at [website], by phone at [number], or in person at [office address]. 2. **Set up a payment plan.** Spread the balance over several months. There is no fee to enroll. As long as your plan payments are on time, your service stays connected. Call [number] and we will set it up with you — it usually takes about [10] minutes. **If this bill is hard to pay right now** Please call us. We can talk through payment plans and [assistance programs available in your area, such as ___]. Calling does not commit you to anything, and the earlier you reach out, the more options we can offer. **If service is disconnected** [Explain reconnection steps and any fee here, e.g., "Service is restored within one business day once the balance or a payment plan is in place. A reconnection fee of $XX applies."] **Contact us** Phone: [number] — [days and hours] Office: [address] Online: [website] To avoid disconnection, please pay or contact us by **[date]**. We are ready to help. --- Bracketed fields are placeholders to fill in before sending. If your utility offers a specific assistance program or a translated version of this notice, those are worth naming directly — both increase the chance residents respond.

# Past-Due Water Account Notice **Date:** [Date] **Resident:** [Resident Name] **Account Number:** [Account Number] **Service Address:** [Service Address] **Past-Due Balance:** $[Amount] **Original Due Date:** [Due Date] **Possible Disconnection Date:** [Date] Dear [Resident Name], Our records show that your water account is past due. To avoid an interruption in service, please pay the past-due balance or contact us to arrange a payment plan as soon as possible. If the account remains unpaid and no payment plan has been established, water service will be disconnected after the account is **30 days past due**. We understand that financial difficulties can happen, and **payment plans are available**. Please contact our office at [Phone Number] or [Email Address] before [Response Deadline] to discuss your options. If you have recently made a payment or already arranged a payment plan, please contact us so we can confirm your account status. Thank you for your prompt attention to this matter. Sincerely, [Name/Title] [Water Utility or Department Name] [Phone Number] [Office Hours]

**IMPORTANT NOTICE: PAST-DUE WATER ACCOUNT** Dear Resident, Our records show that your water account is past due. Please take action as soon as possible to avoid an interruption in service. - **Account Number:** [Account Number] - **Past-Due Amount:** [Amount] - **Original Due Date:** [Due Date] - **Scheduled Disconnection Date:** [Date, if applicable] **If your account remains past due for 30 days, your water service will be disconnected.** To avoid disconnection, please pay the past-due balance in full or contact us to establish a payment plan before the scheduled disconnection date. **Payment plans are available.** We encourage you to contact us at [Phone Number], [Email Address], or [Office Location/Website] to discuss your options. Our staff is available to help you make arrangements and bring your account up to date. If you have recently submitted payment or already established a payment plan, please contact us so we can confirm your account status. Thank you for your prompt attention to this matter. Sincerely, [Utility/Department Name] [Contact Information]

**Past-Due Water Account Notice** Dear Resident, Your water account is past due. Water service will be disconnected if the account remains unpaid 30 days after the due date. Payment plans are available. Please contact us as soon as possible to make a payment or ask about setting up a plan. **Account number:** [Account number] **Amount past due:** [Amount] **Original due date:** [Date] **Contact:** [Department name] **Phone:** [Phone number] **Email or website:** [Contact information] **Office hours:** [Hours] Thank you for your prompt attention to this notice.

## Past-Due Water Account Notice Our records show that your water account is past due. Water service will be disconnected after an account has been past due for 30 days. **Account number:** [Account number] **Amount past due:** [Amount] **Disconnection date:** [Date] Payment plans are available. Please contact us as soon as possible to make a payment or set up a plan. **To pay or ask about a payment plan:** Call [phone number] or visit [website or office address].

## Past-Due Water Account Notice Our records show that your water account is past due. If your account reaches 30 days past due, your water service will be disconnected. **Account details** - **Account number:** [Account number] - **Past-due amount:** [Amount] - **Original due date:** [Date] - **Disconnection date:** [Date] **Payment plans are available.** Contact us to make a payment or ask about setting up a payment plan. Please call **[Phone number]** or visit **[Website or office address]** before **[Date]**. We will explain your options and the next steps. If you have questions about your account or this notice, call **[Phone number]** during **[Office hours]** or email **[Email address]**.

**Notice: Your water account is past due** Dear [Resident Name], Our records show that your water account is past due. Water service will be disconnected after the account has been past due for 30 days. - **Account number:** [Account number] - **Amount past due:** [Amount] - **Original due date:** [Due date] - **Scheduled disconnection date, if applicable:** [Date] Payment plans are available. To ask about a plan, make a payment, or ask a question about your bill, please call [phone number] or visit [website/office address]. If you have already made a payment or arranged a payment plan, please contact us so we can confirm your account status. [Water Utility or Organization Name] [Phone number] | [Website] [Office hours]

**[CITY / UTILITY NAME]** **Water Utility Department** [Address] | [Phone Number] | [Website] --- ### IMPORTANT NOTICE: PAST DUE WATER ACCOUNT **Date:** [Date] **Account Number:** [Account #] **Service Address:** [Service Address] **Account Holder:** [Resident Name] Dear Resident, Our records show that your water account is now past due. **Amount Past Due:** $[Amount] **Original Due Date:** [Due Date] To avoid interruption of service, please pay the past due balance in full by **[Disconnect Date]**. **If payment is not received within 30 days of the original due date, your water service will be disconnected without further notice.** A reconnection fee will be required to restore service, and the full past due balance must be paid before service can be reconnected. #### Need Help Paying? We understand that unexpected financial hardships can happen. We offer flexible payment plans to help you bring your account current and avoid disconnection. To set up a payment plan, please contact our office **before** your disconnect date at [Phone Number] during business hours: [Office Hours, e.g., Monday - Friday, 8:00 AM - 5:00 PM]. #### Ways to Pay: * **Online:** [Website] * **By Phone:** [Phone Number] * **In Person:** [Office Address] * **Drop Box / Mail:** [Mailing Address] If you have already made payment, please disregard this notice and accept our thanks. Thank you for your prompt attention to this matter. Please contact us right away so we can work with you to keep your service active. Sincerely, [Name / Title] [City / Utility Name] Water Utility Department

**[CITY / UTILITY NAME]** **[Address] | [Phone Number] | [Website]** ### IMPORTANT NOTICE: PAST DUE WATER ACCOUNT **Date:** [Date] **Account Number:** [Account #] **Service Address:** [Service Address] **Amount Past Due:** $[Amount] **Due Date:** [Original Due Date] Dear Resident, Our records indicate that your water account is now past due. This notice is to inform you that payment is required immediately to avoid interruption of service. **If payment in full is not received within 30 days of the original due date, your water service will be disconnected on or after [Disconnect Date].** To avoid disconnection, please pay the past due balance before the date listed above. #### We Can Help – Payment Plans Available We understand that unexpected financial hardships can happen. If you are unable to pay your balance in full, we offer flexible payment plans to help you bring your account current and avoid disconnection. To set up a payment plan, please contact our office **before** your disconnect date. Once enrolled, you must make your agreed-upon payments on time and stay current on new bills to keep your service active. #### How to Pay * **Online:** [Website] * **By Phone:** [Phone Number] * **In Person:** [Office Address] – [Office Hours] * **By Mail:** [Mailing Address] Please contact the Utility Billing Department at **[Phone Number]** or visit us at **[Office Address]** if you have questions about your bill, believe there is an error, or would like to discuss payment plan options. If you have already made payment, please disregard this notice and accept our thanks. Thank you for your prompt attention to this matter. Sincerely, **Utility Billing Department** [City / Utility Name]

**Notice: Your water account is past due** Your water account is past due. If we do not receive payment within 30 days of this notice, your water service will be disconnected. You have two options: 1. Pay the amount due within 30 days. 2. Contact our office to set up a payment plan. Payment plans let you pay the amount due over time. Please contact us as soon as you can to discuss a plan that works for you. To pay or set up a plan, contact our office at [phone number] or [office address].

**Notice: Your water account is past due** Your water account is past due. If it is not paid within 30 days, your water service will be disconnected. **What you can do** 1. Pay the amount due by the date on your bill. 2. Or, set up a payment plan with us. A payment plan lets you pay the amount over time. If you have already paid, or if you want to set up a payment plan, please contact us at [phone number] or [office address]. Please contact us soon so we can help you keep your service on.

**Notice: Your water account is past due** Your water account is past due. If it is still unpaid 30 days after the due date, your water service will be disconnected. You have two options: 1. Pay the amount due by the date on your bill. 2. Ask us about a payment plan. A payment plan lets you pay over time. To pay or to set up a payment plan, contact us at [phone number] or [office address]. Our hours are [hours]. If you have already paid, please contact us so we can update your account.

**Notice: Your water account is past due** Your water account is past due. If the balance is not paid, or you do not set up a payment plan, within 30 days of the due date, your water service will be disconnected. You have options: 1. Pay the past due balance in full. 2. Contact us to set up a payment plan. A payment plan lets you pay the balance over time. To pay or set up a plan, contact us at [phone number] or [office address / website]. Our hours are [hours]. If you have questions about your balance or need help choosing a plan, please contact us. We can review your account with you and explain the next steps.

**[Utility Company Letterhead]** **IMPORTANT NOTICE: PAST DUE WATER ACCOUNT** **Date:** [Date] **Account Number:** [Account Number] **Service Address:** [Service Address] Dear Resident, Our records indicate that your water account is past due. As of [Date], the outstanding balance on your account is **$[Amount Due]**. **To avoid disconnection of service, please pay the full balance or contact us to arrange a payment plan within 30 days.** If payment or a payment plan agreement is not received by **[Disconnection Date]**, your water service will be disconnected. ### How to Resolve Your Account **1. Pay in Full** You may pay online at [Website], by phone at [Phone Number], by mail to [Billing Address], or in person at [Office Address]. **2. Request a Payment Plan** We offer flexible payment plans to help you bring your account current. Please contact our billing office at [Phone Number] or [Email Address] as soon as possible to discuss your options. ### If Service Is Disconnected If your water service is disconnected for non-payment, the full past-due balance plus any applicable reconnection fees must be paid before service can be restored. We want to work with you to avoid an interruption in service. If you have questions about your bill, need help setting up a payment plan, or believe this notice is in error, please contact us immediately at [Phone Number] or visit [Office Address/Website]. Sincerely, [Utility Company Name] Billing & Customer Service Department [Phone Number] | [Email] | [Website] --- **Tips for use:** - Fill in all bracketed information before mailing or emailing. - Send via certified mail or email with read receipt, per your local regulations. - Attach a copy of the bill and payment plan application/form if available.

Depending on the tone you want to set (strict, helpful, or formal), here are three options. **Important:** Be sure to check your local laws and regulations regarding utility shut-offs, as some regions require specific language or a certain number of days' notice before disconnection. ### Option 1: Professional & Direct *Best for a standard municipal notice or a formal HOA letter.* **NOTICE OF PAST DUE WATER ACCOUNT** **Date:** [Insert Date] **Account Number:** [Insert Account Number] **Service Address:** [Insert Address] Dear Resident, Our records indicate that your water account is past due. The current balance on your account is **[Insert Amount]**. To avoid interruption of service, payment must be received in full by **[Insert Date – 30 days from original due date]**. If payment is not received by this date, your water service will be disconnected. **Payment Options:** * **Online:** [Insert Website Link] * **By Phone:** [Insert Phone Number] * **In Person:** [Insert Office Address] * **By Mail:** [Insert Mailing Address] **Payment Plans Available** We understand that financial hardships can occur. If you are unable to pay the full balance at this time, we offer payment plans to help you bring your account current. Please contact our billing department at [Insert Phone Number] or [Insert Email] to discuss a payment arrangement. If you have already made a payment, please disregard this notice and provide a copy of your receipt to our office. Sincerely, [Name of Utility Company/City/HOA] [Contact Information] --- ### Option 2: Helpful & Supportive *Best if you want to maintain a positive relationship with residents and encourage them to reach out before the shut-off happens.* **Important Notice Regarding Your Water Service** Hello [Resident Name], We are writing to let you know that your water account has a past due balance of **[Insert Amount]**. We want to make sure your water service continues without interruption. If the balance is not paid within 30 days, we are required to disconnect service. **We are here to help.** If paying the full amount is difficult right now, please contact us immediately. We offer flexible payment plans that can be tailored to your budget to help you get back on track. **How to resolve this:** 1. **Pay in full:** [Insert Payment Link/Phone] 2. **Set up a payment plan:** Call us at [Insert Phone Number] to speak with a representative. 3. **Dispute the charge:** If you believe this bill is incorrect, please contact our office at [Insert Phone Number]. Please reach out to us before **[Insert Date]** to avoid a disruption in your water service. Best regards, [Name of Utility Company/City/HOA] [Contact Information] --- ### Option 3: Short & Urgent (Postcard or Email) *Best for a quick reminder sent via email or a physical postcard.* **URGENT: Past Due Water Account – Action Required** Your water account is past due. **Balance Due:** $[Amount] **Disconnection Date:** [Date – 30 days from due date] If payment is not received by the date above, your water service will be disconnected. **Need help?** We offer payment plans for residents experiencing financial difficulty. 📞 Call: [Phone Number] 🌐 Pay Online: [Link] Please contact us immediately to avoid service interruption. [Utility Company Name] --- ### 💡 Tips for sending this notice: * **Send via Certified Mail:** For legal protection, send the first formal "Notice of Disconnection" via certified mail so you have proof of delivery. * **Include a Deadline:** Always provide a specific calendar date rather than just saying "within 30 days." * **Highlight the Payment Plan:** By mentioning the payment plan early in the letter, you increase the likelihood that the resident will call you to negotiate rather than simply ignoring the bill.

Your water account is past due. If we do not receive payment within 30 days, your water service will be disconnected. You can avoid disconnection by: - Paying the full balance now, or - Contacting us to set up a payment plan. To pay or to ask about a payment plan, call [phone number] or visit [office/website]. If you have already paid, please disregard this notice.

Subject: Past due water account — service may be disconnected Your water account is past due. If we do not receive payment within 30 days, your water service will be disconnected. You have options: - Pay the full balance within 30 days. - Contact us to set up a payment plan. We offer payment plans so you can pay your balance over time. To set up a plan or ask questions, call [phone number] or email [email address]. If you have already paid, please disregard this notice and send us your payment confirmation. [Organization name] [Phone] [Email] [Address]

Subject: Your water account is past due Your water account has a past due balance. If the balance is not paid within 30 days, your water service will be disconnected. You do not have to pay the full amount at once. We offer payment plans so you can pay the balance over time. To set up a payment plan or ask a question, call [phone number] or email [email address]. If you have already set up a payment plan, you do not need to do anything else. [Organization name]

Your water account is past due. If the balance is not paid within 30 days, your water service will be disconnected. You can keep your service on by setting up a payment plan. A payment plan lets you pay what you owe in smaller amounts over time. To set up a plan or ask questions: - Call [phone number] - Visit [office address] - Go to [website] If you already have a payment plan, call us to confirm your account is current.