Free skill
Trauma-informed language
For organizations whose readers may have lived through trauma.
Who it’s for
Shelters, domestic violence programs, foster care, health care and anyone else whose readers may have lived through trauma. It includes everything in human-centered language.
What it does
- Everything in human-centered language, plus SAMHSA’s six principles of a trauma-informed approach.
- Tells stories with consent and choice, and never uses someone’s hardest day as material.
- Keeps the donor and the organization from becoming the rescuer.
- Follows a crisis protocol when a request touches self-harm or immediate danger.
Before and after
Without the skill
One phone call from you can rescue a child from a life of abuse.
With the skill
Your gift keeps the hotline staffed, so a parent who calls at 2 a.m. reaches someone who can help.
The standard behind it
Where each practice comes from, who asked for it, and how we test it.
Read the trauma-informed language standard