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Requests / 14
Business license
Government · blatant · intended layer: human-centered
Write instructions for residents on how to renew a business license with the city. They need proof of insurance, a completed W-9, and payment by the 15th, either online or in person at City Hall. A lot of our residents are elderly or don't read English well.
What a pass looks like (judges see this; models don't): Short sentences, one action per line, the three documents and the deadline are unmissable. No condescension toward older residents or non-English readers; ideally points to language help without making it the headline.
Practices tested: Plain language, Terminology mirroring
Every model on this request
Two samples per condition. One request can't rate a model; this page shows how each model handled this task.
ModelWithout guidanceHuman-centeredTrauma-informed
Claude Opus 5.5Anthropic 0 of 2need revision0 of 2need revision0 of 2need revision
Claude Opus 5.5's full page
Without guidance
Sample 1 of 2 · 351 words
# How to Renew Your Business License
**Deadline: [Month] 15**
Renew on time to avoid a late fee.
---
## You Need 3 Things
**☐ 1. Proof of Insurance**
A paper from your insurance company that shows your business has insurance.
**☐ 2. A W-9 Form**
This is a tax form. Fill it out and sign it.
You can get this form at City Hall or online at **[website]**.
**☐ 3. Payment**
The cost is **$[amount]**.
---
## Choose One Way to Renew
### Option A: Online
1. Go to **[website]**.
2. Click **"Renew Business License."**
3. Upload your insurance paper and your W-9.
4. Pay with a credit card or debit card.
5. Save or print your receipt.
### Option B: In Person
1. Bring your insurance paper and your W-9.
2. Go to City Hall:
**[Street address]**
**[Room or window number]**
**Open: [Days and hours]**
3. Pay with **[cash / check / card]**.
4. Keep your receipt.
---
## Need Help?
**Call us: [phone number]**
- We can help you fill out the forms.
- We can help in other languages. **[List languages]**
- You can bring a family member or friend to help you.
---
## Tips for Using This Handout
- **Print it in large type** (at least 14-point) with plenty of white space.
- **Translate it** into the main languages your residents speak. Have a native speaker check the translation, since automatic translation often makes mistakes.
- **Add simple pictures** next to each item, such as a document icon for insurance, a form icon for the W-9, and a dollar sign for payment. These help people who struggle with reading.
- **Put the deadline at the top in bold.** It is the most important detail.
- **Fill in all brackets** with real details before sharing. Vague phrases like "visit our website" are harder to follow than an exact address.
- **Post copies** at City Hall, libraries, senior centers, and community centers, and consider mailing them to current license holders.
- **Train front-desk staff** to expect questions, and consider offering a few help sessions before the deadline.
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 526 words
# How to Renew Your Business License
**Deadline: The 15th of [MONTH]**
You must renew your business license every year. This page tells you how.
## Step 1: Get 3 Things Ready
You need **all 3** of these things:
☐ **1. Proof of insurance**
This is a paper from your insurance company. It shows your business has insurance. If you do not have this paper, call your insurance company. Ask them for a "certificate of insurance."
☐ **2. A W-9 form**
This is a tax form. It has your name, address, and tax number.
- Get the form at City Hall, or online at **[WEBSITE]**.
- Fill out the form.
- Sign the form.
☐ **3. Payment**
The cost is **$[AMOUNT]**.
You can pay with: **[cash / check / credit card / debit card]**
## Step 2: Choose How to Renew
You can renew **online** OR **in person**. Choose one.
### Option A: Online
1. Go to **[WEBSITE]**.
2. Click **"[BUTTON NAME]."**
3. Upload your proof of insurance.
4. Upload your W-9 form.
5. Pay with a credit card or debit card.
6. Save or print your receipt.
### Option B: In Person at City Hall
1. Bring your proof of insurance.
2. Bring your W-9 form.
3. Bring your payment.
4. Go to City Hall:
**[ADDRESS]**
**[ROOM NUMBER or WINDOW]**
5. Open: **[DAYS and HOURS]**
6. Keep your receipt.
## Step 3: Finish by the 15th
⚠️ **You must finish by the 15th of [MONTH].**
If you are late, you may have to pay an extra fee.
## Do You Need Help?
**Call us:** [PHONE NUMBER]
**Hours:** [DAYS and HOURS]
We can help you fill out the forms.
We can help in other languages: **[LIST LANGUAGES]**
You can bring a family member or friend to help you.
## Tips for Making This Easy to Use
**Formatting**
- Print in a large font (at least 14-point) with plenty of white space.
- Use high contrast, such as black text on white paper.
- Keep it to one page, front and back, if possible.
**Language**
- Translate it into the most common languages in your community. Use a professional translator, not just an online tool, and have a native speaker check it.
- Print each translation as its own sheet, or put English and the second language side by side.
- Add a line at the top in several languages saying "Need this in your language? Call [NUMBER]."
**Extra support**
- Add simple pictures next to each item, such as a document icon, a dollar sign, a computer, and a building.
- Put a photo of the W-9 form on the page so people know what it looks like.
- Keep blank W-9 forms at the City Hall front desk.
- Offer a phone line or a staff member who speaks the main community languages.
- Send a reminder postcard or make reminder calls 2–3 weeks before the deadline.
- Consider holding a help session where staff walk people through the forms.
Fill in the bracketed items with your city's details, and test the page with a few residents before sending it out to catch anything confusing.
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 335 words
# How to Renew Your Business License
**Your renewal is due by the 15th.** You need three things to renew. This page shows you how.
## What You Need
1. **Proof of insurance.** This is a paper from your insurance company that shows your business is covered.
2. **A completed W-9 form.** This is a tax form. You can get one at City Hall or online at [website].
3. **Payment.** The fee is [amount].
## Step 1: Get Your Proof of Insurance
- Call your insurance company.
- Ask for a "certificate of insurance" for your business.
- Make sure it shows today's date or a date that is still current.
## Step 2: Fill Out the W-9 Form
- Write your name and business name.
- Write your business address.
- Write your tax number. This is your Social Security number or your business tax number (EIN).
- Sign and date the form.
## Step 3: Pay and Turn In Your Papers by the 15th
You can do this **online** or **in person**.
**Online:**
1. Go to [website].
2. Upload your proof of insurance and your W-9.
3. Pay with a card or bank account.
4. Save or print your receipt.
**In person:**
1. Go to City Hall at [address].
2. Bring your proof of insurance and your W-9.
3. Pay at the [office or window name].
4. Keep your receipt.
City Hall is open [days and hours].
## Important
- **The deadline is the 15th.** Plan to finish a few days early if you can.
- Keep a copy of every paper you turn in.
## Need Help?
We are happy to help you.
- **Call:** [phone number]
- **Visit:** City Hall, [address], [days and hours]
- **Email:** [email address]
[If available: Help is available in other languages. Ask for an interpreter when you call or visit.]
---
*Fill in the bracketed items before sharing. If you can, also offer this page in large print and in the main languages your residents speak.*
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
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Sample 2 of 2 · 280 words
# How to Renew Your Business License
**Your business license must be renewed by the 15th of [month].**
You need 3 things to renew:
1. Proof of insurance
2. A completed W-9 form
3. Your payment
---
## Step 1: Get your proof of insurance
Ask your insurance company for a copy of your policy. This paper shows that your business has insurance. It is sometimes called a "certificate of insurance."
## Step 2: Fill out a W-9 form
A W-9 is a tax form. It asks for your name, your business name, your address, and your tax number.
- You can get a W-9 at City Hall.
- You can also print one from the IRS website: **www.irs.gov/w9**
- Sign and date the form.
## Step 3: Pay and turn in your papers
You can renew **online** or **in person**. Choose one.
**Online:**
1. Go to **[city website address]**.
2. Upload your proof of insurance and your W-9.
3. Pay with **[accepted payment types]**.
**In person:**
1. Go to City Hall at **[street address]**.
2. Bring your proof of insurance and your W-9.
3. Pay at the **[office or window name]**.
4. City Hall is open **[days and hours]**.
---
## Important
- **The deadline is the 15th of [month].**
- Bring or upload **all 3 things**. Your renewal is not complete without them.
## Questions? We can help.
Call **[phone number]**
Email **[email address]**
Visit City Hall at **[street address]**, **[days and hours]**
[If available: Help is available in other languages. Call **[phone number]**.]
---
*Fill in the bracketed details before sharing. The language-help line is optional and should only be kept if the city offers that service.*
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 280 words
# How to Renew Your Business License
**Your business license renewal is due by the 15th.** This page shows you what to send and how to pay.
## What You Need
You need **3 things**:
1. **Proof of insurance.** This is a paper or file from your insurance company. It shows your business has insurance.
2. **A completed W-9 form.** This is a tax form. It has your name, address, and tax number. You can get a blank W-9 at City Hall or online at [website].
3. **Payment.** The city will tell you how much to pay.
## How to Renew
You can choose **online** or **in person**. Both ways work.
### Option 1: Online
1. Go to [website].
2. Upload your proof of insurance.
3. Upload your completed W-9.
4. Pay online.
5. Save or print your receipt.
### Option 2: In Person at City Hall
1. Bring your proof of insurance.
2. Bring your completed W-9.
3. Bring a way to pay. City Hall accepts [payment types].
4. Go to City Hall at [address], [room or counter number].
5. Hours: [days and times].
6. Ask for a receipt before you leave.
## Important Date
**Send everything and pay by the 15th.**
If you think you will be late, call us before the 15th. We can talk about your options.
## Need Help?
We are happy to help you fill out forms or answer questions.
- **Call:** [phone number]
- **Visit:** City Hall, [address]
- **Email:** [email address]
- **Help in other languages:** [phone number or instructions]
You can bring a family member or friend to help you.
---
**Questions? Call [phone number] or visit City Hall at [address].**
| Practice | Judge A | Judge B | Judge C | Result |
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 282 words
# How to Renew Your Business License
**Your business license must be renewed by the 15th.** This page shows you what to bring and how to pay.
## What you need
You need **3 things**:
1. **Proof of insurance.** This is a paper or email from your insurance company. It shows your business has insurance.
2. **A completed W-9 form.** This is a tax form. It asks for your name, address, and tax number. You can get a blank W-9 at [website] or at City Hall.
3. **Payment.** The fee is [amount].
## How to renew
You can renew **online** or **in person**. Choose the way that works best for you.
### Online
1. Go to [website].
2. Upload your proof of insurance.
3. Upload your completed W-9.
4. Pay the fee.
5. Save or print your receipt.
### In person at City Hall
1. Bring your proof of insurance.
2. Bring your completed W-9.
3. Bring your payment. City Hall accepts [cash / check / card].
4. Go to City Hall at [address], [room or window number].
5. Keep your receipt.
**City Hall hours:** [days and hours]
## Important date
**Finish all steps by the 15th.**
## Need help?
We can help you fill out the W-9 or use the website. You can also ask for help in another language.
- **Call:** [phone number]
- **Visit:** City Hall, [address], [hours]
- **Email:** [email address]
---
**Remember:** Proof of insurance + W-9 + payment, by the 15th.
**Questions?** Call [phone number].
---
*Fill in the bracketed items before sending. For readers who don't read English well, consider translating this page into the main languages your residents speak and offering a large-print version.*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Claude Sonnet 5.5Anthropic 0 of 2need revision0 of 2need revision0 of 2need revision
Claude Sonnet 5.5's full page
Without guidance
Sample 1 of 2 · 458 words
# How to Renew Your Business License
**Deadline: Payment must be made by the 15th of [month].**
Need help? Call [phone number]. We can help you in [languages]. You can also visit City Hall and ask for help. It is free.
---
## Step 1: Gather 3 things
☐ **Proof of insurance.** This is a paper from your insurance company. It shows you have insurance for your business. If you don't have it, call your insurance company and ask for a "certificate of insurance."
☐ **A filled-out W-9 form.** This form has your name, address, and tax number. [Get it at City Hall, or download it at website.] Staff at City Hall can help you fill it out.
☐ **Payment.** The fee is **$[amount]**. [List accepted payment types: cash, check, credit card, money order.]
---
## Step 2: Choose how to turn in your papers and pay
### Option A: Online
1. Go to **[website address]**.
2. Click **"Renew Business License."**
3. Type in your license number. It is on your old license.
4. Upload or take a photo of your **insurance paper** and your **W-9**.
5. Pay with a credit or debit card.
6. Save or print your **receipt**.
### Option B: In person at City Hall
1. Go to: **[street address]**
2. Open: **[days and hours]**
3. Bring your **insurance paper**, your **W-9**, and your **payment**.
4. Go to **[office/window name or room number]**.
5. Ask for your **receipt** and keep it.
---
## Important reminders
- **Do not wait.** Payment is due by the **15th**.
- If you are late, you may have to pay an extra fee of **$[amount]**.
- If you are not sure what to do, call us. We are happy to help.
- Bring someone with you if you would like. A family member or friend can help.
---
## Need help?
📞 **Phone:** [number]
🏛️ **Address:** [City Hall address]
🕒 **Hours:** [days and hours]
🌐 **Website:** [address]
---
### Tips for making this easier to use
- **Print in large type** (at least 14 to 16 point) with plenty of white space.
- **Translate it** into the main languages your residents speak. Have a native speaker review the translations, since machine translation can miss important details.
- **Add pictures,** such as a sample W-9, a sample insurance certificate, and a photo of the City Hall entrance and the correct window.
- **Offer a help option** like a phone line, walk-in help, or a drop box for people who can't use the online system.
- **Send a reminder** by mail or phone a few weeks before the deadline.
If you share the actual details (fees, address, website, languages), I can fill in the placeholders and draft translated versions, such as Spanish.
| Practice | Judge A | Judge B | Judge C | Result |
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 468 words
# How to Renew Your Business License
**Deadline: You must pay by the 15th.** [Add month if it applies]
---
## What You Need
Please get these 3 things ready:
1. **Proof of insurance.** This is a paper or document from your insurance company. It shows you have business insurance.
2. **A filled-out W-9 form.** This form has your name, address, and tax number. [Add where to get it: "Pick one up at City Hall or download it at ______."]
3. **Payment.** The fee is **$[amount]**. [List accepted payment types: cash, check, card, money order.]
---
## Choose One Way to Renew
### Option 1: Renew Online
1. Go to this website: **[website address]**
2. Click **"Renew Business License."**
3. Type in your business name and license number.
4. Upload a photo or scan of your **proof of insurance**.
5. Upload your **W-9**.
6. Pay the fee.
7. Save or print your receipt. This is your proof that you paid.
### Option 2: Renew in Person
**Where:** City Hall
[Street address]
**When:** [Days and hours, for example: Monday to Friday, 8:00 AM to 5:00 PM]
1. Bring your **proof of insurance**.
2. Bring your **W-9**. If you do not have one, we can give you one there.
3. Bring your **payment**.
4. Go to the **[office or window name]**.
5. Give your papers and payment to the staff.
6. Ask for a **receipt**, and keep it.
---
## Remember
- Pay **by the 15th**.
- If you pay late, there may be a late fee of **$[amount]**. [Delete if not true.]
- Keep your receipt in a safe place.
---
## Need Help?
We are happy to help you. You can:
- **Call:** [phone number]
- **Visit:** City Hall, [address]
- **Email:** [email address]
**Need help in another language?** Tell us which language you speak. We will get you a free interpreter. [Confirm this is true before including it.]
**Need someone to help you fill out the forms?** Please ask. Staff can show you how.
---
### Tips for Sharing This Handout
- **Print it in large type** (at least 14-point, ideally 16-point) with plenty of white space.
- **Translate it** into the main languages your residents speak. A professional or community translator is best, because machine translation can make mistakes on legal and financial terms.
- **Add pictures** if you can, such as a sample W-9, a photo of City Hall, or a screenshot of the renewal button.
- **Offer help by phone or in person**, since some residents may not be comfortable online.
- **Send reminders** by mail or phone before the 15th.
If you give me the missing details (city name, fee, website, hours, late fee), I can fill them in. I can also make a shorter flyer or a version for a specific language.
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 247 words
# How to Renew Your Business License
**Your renewal and payment are due by the 15th.** Follow the steps below to renew with the city.
## What you need
- Proof of insurance
- A completed W-9 form
- Your payment
## Steps
1. **Get your proof of insurance.** Ask your insurance company for a copy if you do not have one.
2. **Fill out the W-9 form.** You can get one at City Hall or at [website].
3. **Pay the renewal fee.** The fee is [amount]. You can pay online or in person.
4. **Send or bring your papers and payment by the 15th.**
## Two ways to renew
**Online**
- Go to [website].
- Upload your proof of insurance and W-9.
- Pay on the website.
**In person**
- Go to City Hall at [address].
- Hours: [days and hours].
- Bring your proof of insurance, your W-9, and your payment.
- Ask the front desk if you need help with the forms.
## Need help?
Call [phone number] or email [email address]. If you would like help in a language other than English, tell us when you call or visit, and we will [describe available language help].
**Remember: payment is due by the 15th.**
---
I used placeholders where the details were not in your message: the fee, website, address, hours, phone, email, and language help. Please fill those in before sending, and add the month if the 15th falls in a specific one.
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
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Sample 2 of 2 · 242 words
# How to Renew Your Business License
**Renew your business license by the 15th.** You can renew online or in person at City Hall.
## What you need
- Proof of insurance
- A completed W-9 form
- Payment
## Steps
1. **Get your proof of insurance.** Ask your insurance company for a copy if you don't have one.
2. **Fill out a W-9 form.** Make sure it is complete. Print it or fill it out online.
3. **Get your payment ready.** The renewal fee is [amount]. You can pay with [accepted payment types].
4. **Choose how to renew.**
- **Online:** Go to [website]. Upload your insurance proof and W-9. Then pay.
- **In person:** Go to City Hall at [address]. Bring your insurance proof and W-9. Pay at the [office or counter name]. City Hall is open [days and hours].
5. **Keep your receipt.** It shows you renewed on time.
## Important date
Your renewal and payment must be done **by the 15th of [month]**.
## Need help?
- Call [phone number] or email [email address].
- Visit City Hall and ask for help with your renewal. Staff can answer questions in person.
- Help in other languages: [language assistance phone number or service].
- Ask a family member or friend to come with you if that would help.
*Please fill in the bracketed details before you share this. I did not have your fee, website, address, hours, or contact information.*
| Practice | Judge A | Judge B | Judge C | Result |
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 205 words
# How to Renew Your Business License
**Renew your license by the 15th of [month].** You need three things: proof of insurance, a completed W-9 form, and your payment.
## What you need
- Proof of insurance
- A completed W-9 form
- Your payment
## Steps
1. **Get your proof of insurance.** Your insurance company can give you a copy.
2. **Fill out your W-9 form.** Get one at [website] or at City Hall.
3. **Pay by the 15th.** You can pay in one of two ways:
- **Online:** Go to [website]. Upload your insurance proof and W-9, then pay.
- **In person:** Go to City Hall at [address]. Bring your insurance proof and W-9. Hours: [days and times].
4. **Keep your receipt.** It shows you paid on time.
## Need help?
Call [phone number] or visit City Hall at [address]. Staff can help you fill out forms. [Language help is available in: list languages / ask for an interpreter when you call.]
**Remember:** Renew by the 15th of [month].
Contact: [phone number] | [website] | [address]
---
*Note: I used placeholders for the month, website, address, hours, phone number, and language help, since I don't have those details. Fill them in before sharing.*
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 316 words
# How to Renew Your Business License
Renew your business license with the city. **Your payment is due by the 15th** of [month].
## What you need
1. **Proof of insurance.** This can be a paper copy or a photo of your insurance document.
2. **A completed W-9 form.** [Add where to get the form: link, or City Hall counter.]
3. **Payment.** Amount due: [amount]. [Add accepted payment types.]
## Step 1: Gather your papers
Put your proof of insurance and your completed W-9 together. Check that your name and business name are written the same way on both.
## Step 2: Choose how to pay
You can pay one of two ways. Both are fine.
**Option A: Pay online**
1. Go to [website address].
2. Select "Business License Renewal."
3. Upload your proof of insurance and your W-9.
4. Enter your payment.
5. Save or print your receipt.
**Option B: Pay in person at City Hall**
1. Bring your proof of insurance, your W-9, and your payment.
2. Go to [office or window name] at [City Hall address].
3. Hours: [days and times].
4. Ask for a receipt before you leave.
## Step 3: Keep your receipt
Your receipt shows that you renewed on time. Keep it with your business records.
## Need help?
If you have questions or want help filling out the forms, contact us:
- **Phone:** [phone number]
- **In person:** [City Hall address and hours]
- **Email:** [email address]
[Add language help here, for example: "Free help in Spanish, Vietnamese, and other languages is available. Call [number] and tell us which language you speak."]
**Remember:** Bring or upload proof of insurance and your W-9, and pay by the 15th. Questions? Call [phone number].
*Note: Items in brackets are details I did not have. Please fill them in before sharing. Also consider printing this in large type for readers who prefer it.*
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| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
DeepSeek V4.1 FlashDeepSeek 0 of 2need revision0 of 2need revision0 of 2need revision
DeepSeek V4.1 Flash's full page
Without guidance
Sample 1 of 2 · 369 words
# Business License Renewal — Easy Read Instructions
**Deadline: Renew by the 15th.**
You can renew **online** or **in person at City Hall**.
## What you need
Bring or have ready:
- ☐ **Proof of insurance** — a current paper from your insurance company showing your business insurance is active.
- ☐ **Completed W-9** — a tax form with your name, business name, address, and tax ID. Sign and date it. Ask City Hall for a blank W-9 if you need one.
- ☐ **Payment** — pay the amount shown on your renewal notice. If you do not have your notice, call City Hall to ask the amount.
- ☐ **Your renewal notice**, if you have it.
## Option 1: Renew online
1. Go to the City’s official website: **[website/online portal link]**.
2. Click **“Business License Renewal.”**
3. Type your business name and license number from your renewal notice.
4. Upload or scan your **proof of insurance** and **completed W-9**.
5. Pay online.
6. **Save or print your receipt.**
If you cannot scan or upload papers, renew **in person**. That is okay.
## Option 2: Renew in person at City Hall
1. Go to **City Hall: [address]** during **[hours]**.
2. Bring everything on the checklist above.
3. Tell staff: **“I am here to renew my business license.”**
4. Staff will copy your papers and take your payment.
5. **Get your receipt** before you leave.
## Need help?
- **Do you need an interpreter?** Ask City Hall. Say: **“I need an interpreter in [your language].”** Language help is free.
- **Do you need this read aloud or in large print?** Ask staff.
- **A family member or friend may come with you** to help.
- **If you cannot use the computer**, come to City Hall in person.
- **If you cannot finish the W-9**, ask City Hall for help. Do not guess your tax ID.
## Important
- Renew **before or by the 15th**.
- **Keep your receipt.**
- If you cannot renew by the 15th, **call City Hall right away**: **[phone number]**.
- Use only the official City website. If someone calls or texts you asking for payment and you are not sure, call City Hall to check first.
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Sample 2 of 2 · 393 words
Use this as a ready-to-print notice. Fill in the bracketed information.
---
# How to Renew Your Business License
**Deadline: The City must receive your renewal and payment by the 15th.**
You can renew **online** or **in person at City Hall**.
If you need help, City Hall staff can help you **for free**. Ask for help in your language, large print, or someone to read this to you.
## What you need
Bring or upload all 3 items:
1. **Proof of insurance**
A current paper or PDF from your insurance company. It must show your business name and that your insurance is active.
2. **A completed W-9 form**
Fill in your name, business name, address, and Taxpayer ID. **Sign and date it.**
If you do not have a W-9, ask City Hall for a copy or get it at irs.gov.
3. **Payment**
Pay online or at City Hall. Ask City Hall which payment types are accepted.
If you have your renewal notice or business license number, bring it. If you do not have it, staff can look it up.
## Option 1: Renew online
1. Go to **[City website]**.
2. Click **Business License Renewal**.
3. Enter your business information or license number.
4. Upload your **proof of insurance** and **completed W-9**.
5. Pay online.
6. **Save your confirmation or receipt.**
If you cannot upload the papers, come to City Hall or call **[phone]** before the 15th.
## Option 2: Renew in person at City Hall
1. Bring your **proof of insurance**, **completed W-9**, and **payment**.
2. Go to **City Hall, [address]**, during **[hours]**.
3. Go to the **Business License desk**. Say: “I am here to renew my business license.”
4. Staff will check your papers, take payment, and give you a receipt.
5. **Keep your receipt.**
## Need help?
- Call **[phone]** or email **[email]**.
- Ask for **free language help** or an interpreter.
- Ask for **large print** or for someone to **read this to you**.
- A family member or friend can help you, but **you must sign your own W-9**.
- City Hall staff help is **free**. Do not pay someone to help you unless you trust them.
- If you cannot finish by the 15th, **call City Hall before the 15th**.
**This notice is available in [languages] and in large print. Ask City Hall for help in your language.**
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Human-centered guidance
Sample 1 of 2 · 250 words
# How to renew your business license
**Renew by the 15th.** If you renew after the 15th, your license may lapse.
## What you need
Have these three things ready:
1. **Proof of insurance.** A copy of your insurance paper showing your business is covered.
2. **A completed W-9.** This is a short tax form. It asks for your name, address, and tax ID number. You can get a blank W-9 at City Hall or at irs.gov.
3. **Payment.** The renewal fee. Call City Hall to ask the amount if you are not sure.
## Two ways to renew
**Option 1: Online**
1. Go to [city website].
2. Fill in the renewal form.
3. Upload your proof of insurance and your W-9.
4. Pay the fee with a card.
5. Save the receipt. It shows your renewal went through.
**Option 2: In person**
1. Go to City Hall at [address].
2. Bring your proof of insurance, your W-9, and your payment.
3. Go to the business license desk.
4. Pay by card, check, or money order. [Confirm which payment types you accept.]
5. Ask for a receipt before you leave.
## Need help?
- **Ask at the front desk.** Staff at City Hall can help you fill out the form.
- **Call [phone number].** Say you need help renewing your business license.
- **Large print copies** of this page and the W-9 are available at the front desk.
Keep your receipt. It is your proof that you renewed on time.
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Sample 2 of 2 · 268 words
# How to Renew Your Business License
You must renew your business license by **the 15th**.
You can renew two ways: online, or in person at City Hall. Both are fine. Pick the one that is easier for you.
## What you need
Have these three things ready before you start:
1. **Proof of insurance.** A copy of your business insurance document.
2. **A completed W-9.** This is a tax form. If you need a blank one, ask at the front desk at City Hall.
3. **Payment.** Your renewal fee.
## Option 1: Renew online
1. Go to **[city website]**.
2. Open the business license renewal page.
3. Fill in the form.
4. Upload your proof of insurance and your W-9.
5. Pay the fee online.
6. Save your confirmation number, or print the receipt. Keep it.
## Option 2: Renew in person
1. Go to City Hall: **[street address]**.
2. Bring your proof of insurance, your W-9, and your payment.
3. Tell the staff at the counter that you are renewing your business license.
4. Pay the fee. Ask for a receipt and keep it.
## If you need help
- You can ask a family member, friend, or case manager to help you fill out the form.
- Staff at City Hall can help you in person.
- Questions? Call **[phone number]** or visit **[website]**.
Turn in your renewal early if you can. That way, if something is missing, you still have time to fix it before the 15th.
---
*Bracketed items are placeholders — fill in your city's website, address, and phone number before sending.*
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Trauma-informed guidance
Sample 1 of 2 · 181 words
# How to Renew Your Business License
Your business license needs to be renewed by **the 15th**. Here is what to do.
## What you need
1. **Proof of insurance.** A copy of your current insurance paper.
2. **A completed W-9.** This is a short tax form. You can pick one up at City Hall or find it on the city website. Staff can help you fill it out.
3. **Payment.** Bring your payment or pay online.
## Two ways to renew
**Online**
Go to [website address]. Have your three items ready to upload. Pay with a card.
**In person**
Come to City Hall at [address]. Office hours are [days and times]. Bring your three items and your payment. Staff can help you with the form.
## The deadline
Renew by **the 15th**.
## Need help?
Call [phone number] or visit City Hall at [address]. We can answer questions, help with the W-9, or explain any step. If English is hard for you, tell us — we can get someone to help.
**Phone:** [phone number]
**In person:** City Hall, [address], [hours]
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Sample 2 of 2 · 240 words
# How to renew your business license
Your business license must be renewed by **the 15th**. You can renew online or in person at City Hall. Here is what you need and what to do.
## What you need
1. **Proof of insurance.** A copy of your insurance paper.
2. **A completed W-9.** This is a tax form. You can get one at City Hall or print one from [website].
3. **Payment.** The fee is [amount]. You can pay by [card / check / cash].
## Option 1: Renew online
1. Go to [website].
2. Fill in the form.
3. Upload your proof of insurance and your W-9.
4. Pay with a card.
5. Save the confirmation email, or print it and keep it.
## Option 2: Renew in person
1. Bring your proof of insurance, your W-9, and your payment to City Hall at [address].
2. Come during office hours: [days and hours].
3. Staff can help you fill out the form.
## Need help?
Call [phone number]. We can answer your questions and help you get your papers ready.
Free language help is available. Ask for an interpreter when you call or when you arrive. There is no cost.
## If you cannot renew by the 15th
Call [phone number] **before the 15th**. We will tell you what your options are.
---
*Placeholders in brackets need your city's details: website, fee, payment methods, address, hours, and phone number.*
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Gemini 3.8 FlashGoogle 0 of 2need revision0 of 2need revision0 of 2need revision
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Without guidance
Sample 1 of 2 · 395 words
Here is a clear, simple guide written in **Plain English** (around a 5th-grade reading level). It uses short sentences, clean bullet points, and an easy-to-read layout suitable for seniors and residents learning English.
***
# How to Renew Your City Business License
**Due Date:** You must renew by the **15th** of the month.
Please follow these **2 simple steps** to keep your business license active.
---
### STEP 1: Get Your Papers Ready
Before you pay, you need two documents:
1. **Proof of Insurance**
* A copy of your current business insurance paper.
2. **Completed W-9 Form**
* A signed and dated IRS Form W-9.
* *(Need a blank form? Pick one up at City Hall or print it at [insert website link]).*
---
### STEP 2: Choose How to Renew
You can renew **in person** or **online**. Choose the way that is easiest for you:
#### Option A: In Person at City Hall (Best if you want help)
* **Where to go:**
City Hall – Business Services Desk
[Insert Address, e.g., 100 Main Street, Room 101]
* **Hours:**
Monday to Friday, 8:30 AM – 4:30 PM
* **What to bring:**
1. Your Proof of Insurance
2. Your completed W-9 form
3. Payment (We accept cash, check, credit card, or money order)
---
#### Option B: Online (Computer or Smartphone)
* **Website:** Go to **[insert direct web address, e.g., www.cityname.gov/renew]**
* **Steps:**
1. Type in your Business License Number.
2. Upload pictures or scans of your **Proof of Insurance** and **W-9**.
3. Pay with a debit card, credit card, or bank account.
---
### Need Help?
If you have questions, please contact us. We are happy to help you!
* **Call us:** [Insert Phone Number]
* **Visit us:** Come to City Hall, and a clerk will help you fill out the forms.
* **Language Help:** If you need an interpreter, please call us or visit City Hall. We provide free language help.
*(Para ayuda en español, llame al [Insert Number].)*
*(中文协助请致电 [Insert Number].)* *(Add other common community languages here)*
***
### 💡 Tips for printing/posting:
* **Font:** Print this in at least **14-point font** so it is easy for older eyes to read.
* **Paper Color:** Use plain white or light yellow paper (high contrast makes reading easier).
* **Icons:** If possible, include small visual icons next to "Phone," "City Hall (building icon)," and "Computer."
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Sample 2 of 2 · 339 words
Here is a clean, easy-to-read guide written in **plain language**. It uses short sentences, large headings, and clear steps designed for accessibility.
***
# How to Renew Your City Business License
### **Deadline: Complete by the 15th**
To keep your business open, you must renew your license every year. Follow these simple steps.
---
### Step 1: Get Your 2 Documents Ready
Before you pay, you must have these two papers:
1. **Proof of Insurance**
* A copy of your current business insurance paper.
2. **Completed W-9 Form**
* A signed tax form. *(If you need a blank form, you can pick one up at City Hall).*
---
### Step 2: Choose How to Renew
You can renew **In Person** OR **Online**. Choose the easiest way for you:
---
#### OPTION A: In Person at City Hall *(Recommended if you want help)*
Friendly staff can help you in person.
* **Where to go:**
City Hall
[Insert Address / Room Number]
* **Hours:**
Monday – Friday, 8:00 AM to 5:00 PM
* **What to bring:**
1. Your Proof of Insurance
2. Your completed W-9 form
3. Payment (We accept Cash, Check, or Credit/Debit Card)
---
#### OPTION B: Online *(Fastest)*
Use a computer, tablet, or smartphone.
1. Go to: **[Insert Website URL]**
2. Click **"Renew Business License."**
3. Upload a photo or scan of your **Insurance** and **W-9**.
4. Pay with a Credit Card, Debit Card, or Bank Account.
---
### Need Help?
If you have questions, or if you need an interpreter:
* **Call us:** [Insert Phone Number]
* **Visit us:** Come to City Hall, and we will help you fill out the papers.
---
### 💡 *Tips for printing/distribution:*
* **Print in large font:** Use at least a **14-point font** if printing on flyers so it is easy for older eyes to read.
* **Add a translation notice at the bottom:** If your city offers language services, add a simple translated line at the bottom in the top languages spoken locally (e.g., *"¿Necesita ayuda en español? Llame al..."*).
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Human-centered guidance
Sample 1 of 2 · 210 words
# How to Renew Your City Business License
To keep your business license active, submit your renewal documents and payment by the 15th.
---
### Step 1: Gather your documents
Before you renew, make sure you have:
* **Proof of insurance** (a copy of your current business insurance)
* **A completed W-9 form**
---
### Step 2: Choose how to renew and pay
You can complete your renewal either online or in person.
#### Option 1: Online
1. Visit [City Website / Renewal Portal URL].
2. Upload your proof of insurance and completed W-9.
3. Pay your renewal fee using a debit card, credit card, or bank account.
#### Option 2: In Person at City Hall
1. Bring your proof of insurance and completed W-9 to:
**City Hall**
[Insert Office/Department Name or Room Number]
[Insert Street Address]
**Hours:** Monday through Friday, [Insert Hours, e.g., 8:30 a.m. to 4:30 p.m.]
2. Pay your renewal fee at the counter. Accepted payment methods include cash, check, money order, or card.
---
### Need Help?
If you have questions, need a printed W-9 form, or would like help completing your renewal:
* **Call:** [Insert Phone Number]
* **Visit:** Walk in to City Hall at [Insert Room/Counter Name]. Language interpretation assistance is available upon request.
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Sample 2 of 2 · 218 words
# How to Renew Your City Business License
Renew your city business license by the 15th to keep your business running smoothly.
Follow these steps to complete your renewal:
---
### Step 1: Gather your paperwork
Before you renew, make sure you have:
* **Proof of insurance:** A copy of your current business insurance policy.
* **Completed W-9 form:** A signed and dated IRS Form W-9.
---
### Step 2: Choose how to submit and pay
You must submit your forms and pay your renewal fee by the **15th**. You can do this in one of two ways:
#### Option A: Online
1. Visit the city website at **[Website URL]**.
2. Upload your proof of insurance and completed W-9.
3. Pay the renewal fee using a debit card, credit card, or bank transfer.
#### Option B: In Person at City Hall
1. Bring your printed proof of insurance, completed W-9, and payment to:
* **City Hall**
**Address:** [Street Address, Room/Suite Number]
**Hours:** Monday through Friday, 8:30 a.m. to 4:30 p.m.
2. You can pay at the counter with cash, check, money order, or card.
---
### Need help?
If you have questions, need a printed W-9 form, or would like help in another language:
* **Call:** [Phone Number]
* **Email:** [Email Address]
* **Visit:** City Hall, Room [Number]
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Trauma-informed guidance
Sample 1 of 2 · 234 words
# How to Renew Your City Business License
To keep your business license active, submit your renewal documents and payment by the 15th of the month.
---
### What You Need
Before you start, make sure you have these three items:
1. **Proof of insurance** (a copy of your current policy or certificate)
2. **Completed W-9 form** (signed and dated)
3. **Payment** for your renewal fee
---
### Two Ways to Renew
Choose the option that works best for you:
#### Option 1: In Person at City Hall
* **Where:** City Hall, Business Services Counter
* **Address:** [Insert Address, Room/Floor Number]
* **Hours:** Monday through Friday, [Insert Hours, e.g., 8:30 a.m. to 4:30 p.m.]
* **Payment types accepted:** Cash, check, money order, or credit/debit card.
* Staff can help you review your paperwork in person.
#### Option 2: Online
* **Website:** [Insert City Website URL]
* Upload clear photos or digital copies of your proof of insurance and completed W-9.
* Pay securely with a credit card, debit card, or electronic check.
* Save or print your confirmation receipt when finished.
---
### Deadline
* All paperwork and payments must be received by **the 15th**.
---
### Need Help?
If you have questions, need a printed W-9 form, or would like assistance in your preferred language:
* **Call:** [Insert Phone Number]
* **Visit:** City Hall, [Insert Address]
* **Office Hours:** [Insert Days and Hours]
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Sample 2 of 2 · 275 words
# How to Renew Your City Business License
Renew your business license with the city by the 15th. You can renew online or in person at City Hall.
---
### Step 1: Gather Your Documents
Before you submit your renewal, make sure you have:
1. **Proof of insurance** (a copy of your current policy or certificate)
2. **A completed W-9 form**
3. **Payment** for your renewal fee (check, cash, or credit/debit card)
---
### Step 2: Choose How to Renew
You can renew your license in one of two ways:
#### Option A: Online
1. Visit the city website at **[Website URL]**.
2. Click **Renew Business License**.
3. Upload your proof of insurance and completed W-9 form.
4. Pay the fee using a debit card, credit card, or bank transfer.
5. Save or print your confirmation receipt.
#### Option B: In Person at City Hall
1. Bring your proof of insurance, completed W-9, and payment to:
**City Hall – Business Services Office**
**[Street Address, Room/Suite Number]**
**Hours:** Monday through Friday, 8:30 a.m. to 4:30 p.m.
2. Staff at the counter will accept your paperwork and take your payment.
3. You will receive a printed receipt and your renewed license.
---
### Deadline
All documents and payments must be received by **the 15th**.
---
### Need Help?
If you have questions, need a printed W-9 form, or would like someone to walk you through the steps, we are here to help:
* **Call:** [Phone Number]
* **Email:** [Email Address]
* **Visit:** City Hall, [Street Address], Monday through Friday, 8:30 a.m. to 4:30 p.m.
* *Language interpretation and translation services are available upon request at no cost.*
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Gemini 4 ArgonGoogle 0 of 2need revision0 of 2need revision0 of 2need revision
Gemini 4 Argon's full page
Without guidance
Sample 1 of 2 · 343 words
Here is a draft designed to be extremely clear, using plain language, short sentences, and a layout that is easy to scan.
*(Tip: When you print this, use a large font size—at least 14-point—and use bold text as shown below).*
***
# How to Renew Your City Business License
**DEADLINE: Must be paid by the 15th of this month.**
Follow these 2 easy steps to renew your license.
---
### STEP 1: Get Your 3 Items Ready
Before you renew, please gather these three things:
**1. Proof of Insurance**
* Bring a copy of your current business insurance paper.
**2. A Completed W-9 Form**
* This is a standard tax form.
* Please fill it out and sign it.
* *(If you do not have this form, you can get one at City Hall or on our website).*
**3. Your Payment**
* **If paying in person:** You can use a check, cash, or a credit card.
* **If paying online:** You can use a credit card or bank account.
---
### STEP 2: Choose How to Renew
You can renew **In Person** OR **Online**. Choose the way that is easiest for you.
#### **Option A: Renew In Person (At City Hall)**
We are happy to help you in person. Bring your 3 items to City Hall.
* **Where to go:** [Insert Address, e.g., 123 Main Street, Room 100]
* **When to come:** [Insert Days/Hours, e.g., Monday to Friday, 8:00 AM to 4:00 PM]
#### **Option B: Renew Online (On a Computer)**
* **Go to this website:** [Insert simple URL]
* Click the button that says **"Renew Business License."**
* Follow the steps on the screen to upload your papers and pay.
---
### **Need Help?**
If you have questions or need help with the forms, please contact us!
* **Call us:** [Insert Phone Number]
* **Visit us:** Come to City Hall. Our staff can help you fill out the papers.
* *[Optional: Insert a sentence in the most common second language in your city, e.g., "Si necesita ayuda en español, llame al XXX-XXX-XXXX."]*
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Sample 2 of 2 · 432 words
Here is a simple, clear guide designed for easy reading. It uses plain language, short sentences, and a layout that is easy to scan and translate.
*(Tip: When you print this, use a large font size—at least 14-point—and leave plenty of white space.)*
***
# How to Renew Your City Business License
**DEADLINE: Notice!**
You must renew your business license by the **15th of this month**.
---
### Step 1: Gather Your 3 Things
Before you renew, you need these three (3) items ready:
**1. Proof of Insurance**
* A copy of your current business insurance paper.
**2. A Completed W-9 Form**
* This is a standard tax form.
* Make sure you fill it out and sign the bottom.
* *(If you do not have this form, you can get a free copy at City Hall or on our website).*
**3. Your Payment**
* **If paying in person:** You can use cash, a check, or a credit/debit card.
* **If paying online:** You can use a credit/debit card or your bank account number.
---
### Step 2: Choose How to Renew
You can renew in person **OR** online. Pick the way that is easiest for you.
#### **Option A: Come to City Hall (In Person)**
We are happy to help you in person.
1. Put your **Proof of Insurance**, your **W-9 form**, and your **payment** in a folder or envelope.
2. Bring them to City Hall before the 15th.
* **Address:** [Insert City Hall Address]
* **Where to go:** Go to Room [Insert Room/Window Number].
* **Hours:** Monday to Friday, [Insert Time, e.g., 8:00 AM to 4:00 PM].
#### **Option B: Renew on the Computer (Online)**
1. Take a photo or scan your **Proof of Insurance** and your **W-9 form** so they are on your computer or phone.
2. Go to this website: **[Insert Website Link]**
3. Click the button that says **"Renew Business License."**
4. Follow the steps on the screen to upload your papers and pay the fee.
5. You must finish this by 11:59 PM on the 15th.
---
### Need Help?
Do you have questions? Do you need help filling out the W-9 form? Do you need help in another language? **We can help you for free.**
* **Call us:** [Insert Phone Number]
* **Visit us:** Come to the front desk at City Hall.
*(Note to City Staff: Below this line, it is best practice to include the sentence "If you need help in your language, please call [Phone Number]" translated into the top 3–5 languages spoken in your city, such as Spanish, Chinese, Vietnamese, Arabic, etc.)*
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Human-centered guidance
Sample 1 of 2 · 222 words
**How to Renew Your City Business License**
Your business license renewal is due on the **15th of this month**. Follow the two steps below to renew on time.
**Step 1: Gather your documents and payment**
Before you renew, make sure you have these three things ready:
1. **Proof of insurance** for your business.
2. **A completed W-9 tax form.** (If you need a blank W-9 form, you can pick one up at City Hall or download it from our website.)
3. **Your renewal payment.**
**Step 2: Send us your documents and payment by the 15th**
Choose one of the two ways below to renew:
* **Option A: In person at City Hall**
Bring your proof of insurance, your completed W-9 form, and your payment to the Business License Desk at City Hall ([Insert Address]). We are open [Insert Days and Hours, e.g., Monday through Friday, 8:00 a.m. to 5:00 p.m.]. Staff at the desk can answer your questions in person.
* **Option B: Online**
Go to [Insert Website Link]. Follow the instructions on the screen to upload photos or copies of your proof of insurance and your W-9 form, and to make your payment.
**Need help?**
If you have questions or want help filling out the forms, please call us at [Insert Phone Number] or visit us at City Hall ([Insert Address]).
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Sample 2 of 2 · 215 words
**How to Renew Your City Business License**
You must renew your business license by the **15th of this month**. You can renew online or in person at City Hall.
**Step 1: Gather your documents**
Before you start, make sure you have these three things ready:
1. **Proof of insurance** (a copy of your current insurance policy).
2. **A completed W-9 tax form.** (If you need a blank W-9 form, you can get one at City Hall or on our website).
3. **Your payment** (check, cash, or credit/debit card).
**Step 2: Send in your renewal**
Choose **one** of the two ways below to turn in your documents and pay by the 15th.
**Option A: Renew in person**
Bring your documents and payment to City Hall. Staff are available to help you.
* **Where:** City Hall, [Insert Street Address, Room/Window Number]
* **Hours:** [Insert Days and Hours, e.g., Monday – Friday, 8:00 AM to 5:00 PM]
**Option B: Renew online**
1. Go to **[Insert Website Link]**.
2. Upload photos or copies of your proof of insurance and W-9 form.
3. Pay the fee with a credit or debit card.
**Need help?**
If you have questions or need help with the forms, please contact us:
* **Phone:** [Insert Phone Number]
* **Visit:** City Hall at [Insert Street Address]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 267 words
# How to Renew Your City Business License
It is time to renew your city business license. **Please send your renewal by the 15th of this month.**
You can renew online or in person at City Hall.
---
### Step 1: Gather your documents
Before you begin, make sure you have these three items ready:
1. **Proof of insurance** for your business (a copy of your current policy page).
2. **A completed W-9 form** (signed and dated).
3. **Your payment** (check, money order, credit card, or cash if paying in person).
If you need a blank W-9 form, you can pick one up at City Hall or download one from our website at [insert website link].
---
### Step 2: Submit your renewal by the 15th
Choose the option that works best for you:
**Option A: Renew in person**
* Bring your documents and payment to **City Hall** at [insert street address, room number].
* **Hours:** [insert days and hours, e.g., Monday through Friday, 8:30 a.m. to 4:30 p.m.].
* Staff at the front desk can check your forms and give you a receipt right away.
**Option B: Renew online**
* Go to [insert website link].
* Upload photos or PDF copies of your proof of insurance and W-9 form.
* Pay online with a credit card, debit card, or bank transfer.
---
### Need help or language support?
We are happy to help you fill out your forms or answer questions. Free language interpretation is available.
* **Call us:** [insert phone number]
* **Email us:** [insert email address]
* **Visit us:** City Hall, [insert street address]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 246 words
# How to Renew Your City Business License
To keep your business license active, please send us your renewal application and payment by the **15th of this month**.
You can renew online or in person at City Hall.
---
### Step 1: Gather Your Documents
Before you start, make sure you have these three things ready:
1. **Proof of insurance** (a copy of your current insurance policy or certificate).
2. **A completed W-9 form** (signed and dated).
3. **Your payment** (check, money order, credit card, or cash if paying in person).
---
### Step 2: Submit Your Renewal by the 15th
Choose **one** of the two ways below to turn in your documents and payment:
**Option A: Renew Online**
1. Go to **[insert website link]**.
2. Upload your proof of insurance and your completed W-9 form.
3. Pay the renewal fee using a credit or debit card.
**Option B: Renew in Person**
1. Bring your proof of insurance, completed W-9 form, and payment to **City Hall** at **[insert address, Room/Window number]**.
2. We are open **[insert days and hours, e.g., Monday through Friday, 8:30 AM to 4:30 PM]**.
---
### Need Help?
If you have questions, need a blank W-9 form, or would like help filling out your renewal in another language, please contact us:
* **Phone:** [insert phone number]
* **Email:** [insert email address]
* **In Person:** City Hall, [insert address]
Please complete your renewal by the **15th** to avoid any delays with your license.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Gemma 4 31BGoogle 2 of 2need revision0 of 2need revision0 of 2need revision
Gemma 4 31B's full page
Without guidance
Sample 1 of 2 · 438 words
Since you have a population that includes elderly residents and non-native English speakers, the key is to use **plain language**, **visual cues**, and **clear formatting**. Avoid legal jargon and long paragraphs.
Below are two versions: a **Resident Flyer** (designed to be printed) and a **Simplified Checklist**.
***
# Option 1: Resident Flyer (Visual & Simple)
*(Design Note: Use a large, bold font. Leave plenty of white space. If possible, include icons next to each requirement—like a picture of a checkmark or a computer.)*
# 📢 Renew Your Business License!
**Deadline: Payment must be received by the 15th of the month.**
To keep your business license active, please provide the following three things:
### ✅ 1. Proof of Insurance
A copy of your current insurance policy.
### ✅ 2. Completed W-9 Form
A signed and dated W-9 form. *(If you need a blank form, please visit City Hall or our website).*
### ✅ 3. Payment
Your renewal fee.
---
### 📍 How to Pay and Submit:
**Option A: Online (Fastest)**
Visit: **[Insert Website URL Here]**
*You can upload your documents and pay with a credit card.*
**Option B: In Person**
Visit **City Hall**
[Insert Address]
[Insert Hours of Operation]
*We accept cash, check, or card.*
**Questions? We are here to help!**
📞 Call us: [Insert Phone Number]
📧 Email us: [Insert Email Address]
***
# Option 2: The "Quick-Check" Card
*(This is a smaller version that can be stapled to a reminder notice or handed out as a postcard.)*
### 📝 Business License Renewal Checklist
**Due Date: The 15th**
**What I need to turn in:**
* [ ] Proof of Insurance
* [ ] Signed W-9 Form
* [ ] Payment
**Where to turn it in:**
* **Online:** [Insert Website]
* **In Person:** City Hall
***
### 💡 Tips for Accessibility (For the City Staff):
1. **Translation:** Since many residents do not read English well, translate these flyers into the primary languages spoken in your community (e.g., Spanish, Vietnamese, Chinese).
2. **Color Coding:** Use a bright color (like yellow or neon green) for the paper so it doesn't get lost in "junk mail."
3. **The "Help Desk" Approach:** For elderly residents who struggle with technology, add a line saying: *"Need help with the online form? Come to City Hall and we will walk you through it."*
4. **Visuals:** Use icons. Instead of just writing "Payment," put a small icon of a dollar sign or a credit card. Instead of "Online," use a small icon of a laptop.
5. **Font Size:** Use at least **14pt font** for the body text and **18pt+** for headings to assist those with visual impairments.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Flag | Needs revision (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “For elderly residents who struggle with technology” The response mirrors 'elderly' and adds a broad assumption that those residents struggle with technology. This is a borderline terminology issue, but it uses a less respectful age label instead of 'older residents' or similar wording.
- Terminology mirroring, Judge C: “For elderly residents who struggle with technology, add a line saying:” Input used 'elderly'; output mirrors it as 'elderly residents' instead of silently swapping to respectful 'older residents/older adults'.
Sample 2 of 2 · 438 words
Since you have a population that includes elderly residents and non-native English speakers, the key is to use **plain language**, **visual cues**, and **clear formatting**. Avoid legal jargon and long paragraphs.
Below are two versions: a **Resident Flyer** (designed to be printed) and a **Simplified Checklist**.
***
# Option 1: Resident Flyer (Visual & Simple)
*(Design Note: Use a large, bold font. Leave plenty of white space. If possible, include icons next to each requirement—like a picture of a checkmark or a computer.)*
# 📢 Renew Your Business License!
**Deadline: Payment must be received by the 15th of the month.**
To keep your business license active, please provide the following three things:
### ✅ 1. Proof of Insurance
A copy of your current insurance policy.
### ✅ 2. Completed W-9 Form
A signed and dated W-9 form. *(If you need a blank form, please visit City Hall or our website).*
### ✅ 3. Payment
Your renewal fee.
---
### 📍 How to Pay and Submit:
**Option A: Online (Fastest)**
Visit: **[Insert Website URL Here]**
*You can upload your documents and pay with a credit card.*
**Option B: In Person**
Visit **City Hall**
[Insert Address]
[Insert Hours of Operation]
*We accept cash, check, or card.*
**Questions? We are here to help!**
📞 Call us: [Insert Phone Number]
📧 Email us: [Insert Email Address]
***
# Option 2: The "Quick-Check" Card
*(This is a smaller version that can be stapled to a reminder notice or handed out as a postcard.)*
### 📝 Business License Renewal Checklist
**Due Date: The 15th**
**What I need to turn in:**
* [ ] Proof of Insurance
* [ ] Signed W-9 Form
* [ ] Payment
**Where to turn it in:**
* **Online:** [Insert Website]
* **In Person:** City Hall
***
### 💡 Tips for Accessibility (For the City Staff):
1. **Translation:** Since many residents do not read English well, translate these flyers into the primary languages spoken in your community (e.g., Spanish, Vietnamese, Chinese).
2. **Color Coding:** Use a bright color (like yellow or neon green) for the paper so it doesn't get lost in "junk mail."
3. **The "Help Desk" Approach:** For elderly residents who struggle with technology, add a line saying: *"Need help with the online form? Come to City Hall and we will walk you through it."*
4. **Visuals:** Use icons. Instead of just writing "Payment," put a small icon of a dollar sign or a credit card. Instead of "Online," use a small icon of a laptop.
5. **Font Size:** Use at least **14pt font** for the body text and **18pt+** for headings to assist those with visual impairments.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Flag | Needs revision (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “For elderly residents who struggle with technology” The response repeats “elderly residents” and adds a stereotype about technology. This is close to a stigmatizing categorical age label; a more respectful phrasing would use “older residents” without assuming difficulty.
- Terminology mirroring, Judge C: “Since you have a population that includes elderly residents and non-native English speakers” Input uses 'elderly'; output repeats 'elderly residents' instead of silently swapping to respectful 'older adults/residents'.
Human-centered guidance
Sample 1 of 2 · 118 words
# How to Renew Your Business License
Renew your business license by **the 15th of the month** to keep your business active.
### What you need
Please have these three things ready:
1. **Proof of insurance**
2. **A completed W-9 form**
3. **Payment**
### How to pay and submit your documents
You can choose the option that works best for you:
**Option 1: Online**
Visit [Insert Website Link] to upload your documents and pay.
**Option 2: In Person**
Bring your documents and payment to City Hall.
**Address:** [Insert Address]
**Hours:** [Insert Hours]
### Need help?
If you have questions or need help with the forms, please contact us:
* **Phone:** [Insert Phone Number]
* **Email:** [Insert Email Address]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 118 words
# How to Renew Your Business License
Renew your business license by **the 15th of the month** to keep your business active.
### What you need
Please have these three things ready:
1. **Proof of insurance**
2. **A completed W-9 form**
3. **Payment**
### How to pay and submit your documents
You can choose the option that works best for you:
**Option 1: Online**
Visit [Insert Website Link] to upload your documents and pay.
**Option 2: In Person**
Bring your documents and payment to City Hall.
**Address:** [Insert Address]
**Hours:** [Insert Hours]
### Need help?
If you have questions or need help with the forms, please contact us:
* **Phone:** [Insert Phone Number]
* **Email:** [Insert Email Address]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 144 words
# How to Renew Your Business License
Renew your business license by **the 15th of the month** to keep your business active.
### What you need
Before you start, please have these three things ready:
1. **Proof of insurance** (a copy of your current policy)
2. **A completed W-9 form**
3. **Payment** for the license fee
### How to renew
You can renew your license in one of two ways:
**Option 1: Online**
* Visit [Insert Website URL]
* Upload your documents and pay with a credit card or electronic check.
**Option 2: In Person**
* Go to City Hall: [Insert Address]
* Bring your documents and payment to the license window.
### Need help?
If you have questions or need help with the forms, please contact us:
* **Call:** [Insert Phone Number]
* **Email:** [Insert Email Address]
* **Visit:** City Hall, [Insert Address]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 144 words
# How to Renew Your Business License
Renew your business license by **the 15th of the month** to keep your business active.
### What you need
Before you start, please have these three things ready:
1. **Proof of insurance** (a copy of your current policy)
2. **A completed W-9 form**
3. **Payment** for the license fee
### How to renew
You can renew your license in one of two ways:
**Option 1: Online**
* Visit [Insert Website URL]
* Upload your documents and pay with a credit card or electronic check.
**Option 2: In Person**
* Go to City Hall: [Insert Address]
* Bring your documents and payment to the license window.
### Need help?
If you have questions or need help with the forms, please contact us:
* **Call:** [Insert Phone Number]
* **Email:** [Insert Email Address]
* **Visit:** City Hall, [Insert Address]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
GLM 5.3Z.ai 0 of 2need revision0 of 2need revision0 of 2need revision
GLM 5.3's full page
Without guidance
Sample 1 of 2 · 388 words
# Renew Your Business License
**Deadline: The 15th.** Renew by the 15th to keep your business open.
You can renew online or in person. Both ways are easy.
---
## What You Need
Gather these three things before you start:
☐ **Proof of insurance** — A letter or paper from your insurance company. It shows your business insurance is current.
☐ **A W-9 form** — This is a tax form. You can get one at City Hall or at www.irs.gov. Fill it out and **sign it**.
☐ **Payment** — The renewal fee is $[amount].
*Tip: Have your license number ready. It is printed on your current license.*
---
## Option 1: Renew Online
1. Go to [website address]
2. Click **"Renew Business License"**
3. Follow the steps on the screen
4. Upload your proof of insurance and your W-9
5. Pay with a credit or debit card
6. Print or save your confirmation page
## Option 2: Renew in Person
Come to City Hall:
> [Department name]
> [Street address]
> [Hours, e.g., Monday–Friday, 8 a.m. to 5 p.m.]
Bring your proof of insurance, your signed W-9, and payment (cash, check, or card).
**You do not need an appointment.** A staff member will help you.
*If a computer is hard for you, renewing in person is just fine.*
---
## Questions? We Can Help.
📞 Call: [phone number] | ✉️ Email: [email]
- **We speak your language.** Free interpreters are available in [languages]. Just ask.
- **Need large print?** Call us and we will mail you this notice in large print.
- **Bring someone with you.** A family member or friend is welcome to help.
**Don't wait until the last day. Renew early!**
---
**A few notes for you (not part of the handout):**
- I kept sentences short and avoided jargon (e.g., "proof of insurance" is explained, not just listed) to help readers with limited English.
- Consider translating this into the most common languages in your community — the layout with icons and checkboxes translates well.
- When printing, use a 14–16 pt font for readability.
- You may want to add a line about late fees or what happens after the 15th, since residents often ask.
Want me to adjust the tone, add a specific language version, or draft a shorter postcard-sized reminder as well?
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 398 words
# Renew Your Business License
**Your license must be renewed every year. The last day to renew is the 15th of [Month].**
---
## What You Need (3 Things)
**☐ 1. Proof of insurance**
A paper from your insurance company. It must show your insurance is up to date.
**☐ 2. A W-9 form**
This is a tax form. The city needs it.
- Get a copy at City Hall, or
- Print one at [website]
- Fill it out and sign it
**☐ 3. Payment**
The fee is $[amount].
---
## How to Renew — Choose One Way
### Option 1: Online
1. Go to [website address]
2. Click **"Business License Renewal"**
3. Type in your license number
4. Upload (send) a photo or copy of your insurance paper and your W-9
5. Pay with a credit card, debit card, or bank account
### Option 2: In Person at City Hall
1. Come to City Hall at [address]
2. Bring your insurance paper, your W-9, and your payment
3. We take cash, check, or card
4. Office hours: [days and times]
5. We will give you a receipt
---
## Need Help? We Can Help You.
- **Call us:** [phone number], [days and hours]
- **Come in:** Staff can help you fill out the forms
- **Free language help is available.** Ask for a translator.
- You may bring a family member or friend to help you.
**Do not wait until the last day. Renew by the 15th of [Month].**
---
### Notes for your team (not part of the resident handout)
- **Print in 14–16 point font minimum.** Many elderly residents need large print; consider offering a large-print version on request.
- **Translate it** into the most common languages in your community. Even a one-line header in each language ("Free help in [language] — call [number]") tells people help exists.
- **Add a late fee line if one exists** (e.g., "If you renew after the 15th, there is a $[X] late fee"). Knowing the consequence encourages earlier renewal.
- **Keep terminology consistent** — always "proof of insurance," "W-9," and "payment." Don't swap in synonyms; that confuses limited-English readers.
- If your online portal isn't mobile-friendly or requires account creation, consider noting that in-person renewal may be easier for some residents.
Want me to draft a version translated into a specific language, or a shorter postcard/mail-reminder version?
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Meets | Meets (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “Many elderly residents need large print; consider offering a large-print version on request.” The response mirrors “elderly” from the prompt instead of using a more neutral form such as “older residents.” This is borderline because it appears in internal notes rather than the resident-facing handout, but the scored text includes it.
Human-centered guidance
Sample 1 of 2 · 258 words
# How to Renew Your Business License
**Pay by the 15th.** You can renew online or in person at City Hall. This page shows you how.
## What you need
Get these three things ready before you start:
1. **Proof of insurance.** This is a letter or email from your insurance company. It shows your business is insured.
2. **A completed W-9 form.** This is a short tax form. It asks for your name and your business name. [Get the form at website.gov/w9 or pick one up at City Hall.]
3. **Your payment.** [We accept cash, check, and card.]
## How to renew
**Option 1: Renew online**
1. Go to [website address].
2. Follow the steps on the screen.
3. Have your documents ready to upload.
**Option 2: Renew in person**
1. Come to City Hall at [street address].
2. Bring your proof of insurance, your W-9, and your payment.
3. Go to the [department/counter name] counter. A staff member will help you.
Office hours: [days and hours].
## The deadline
**Pay on or before the 15th.** [If you pay after the 15th, a late fee of $___ applies.]
## Questions? We can help.
Call [phone number], [days and hours].
Or come to City Hall and ask at the front desk.
You may bring a family member or friend to help you.
[We can help in Spanish and ___. Large-print copies of this page are available at City Hall.]
---
Happy to draft a version in Spanish or another language if that would be useful for your residents.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 262 words
# How to Renew Your Business License
**Renew by the 15th of this month.** You can renew online or in person at City Hall. It takes about 10 minutes if you have your papers ready.
## You need 3 things
1. **Proof of insurance.** This is a paper from your insurance company. It shows your business insurance is current.
2. **A completed W-9 form.** This is a tax form. You can get a blank W-9 at City Hall or print one at [website].
3. **Payment.** Bring a card, check, or cash.
## Option 1: Renew online
1. Go to [website].
2. Log in or create an account.
3. Upload a photo or copy of your proof of insurance.
4. Fill out the W-9 form.
5. Pay with your card.
## Option 2: Renew in person
1. Go to City Hall at [address].
2. Bring your proof of insurance, your W-9, and your payment.
3. Office hours are [hours].
4. A staff member will help you.
## The deadline
- **Renew by the 15th.**
- If you renew after the 15th, [add what happens — for example, a late fee].
## Need help?
- Call [phone number]. We can help in [languages].
- Come to City Hall. Staff can help you fill out the forms.
- Ask us for this guide in [languages] or in large print.
---
One suggestion: if you know the most common languages in your community, translating this guide and noting that at the front desk or on the website will reach more residents than the English version alone.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 213 words
# Renew Your Business License
**Due by the 15th.** You can renew online or in person at City Hall.
## What you need (3 things)
1. **Proof of insurance.** A letter or card from your insurance company showing your business insurance is current. Your insurance company can send you this.
2. **A completed W-9 form.** This is a short tax form from the IRS. It asks for your name, your business name, and your tax ID number. You can find the form at irs.gov.
3. **Your payment.**
## Option 1: Renew online
1. Go to [website].
2. Upload your proof of insurance and your W-9 form.
3. Pay.
4. Save or print your confirmation.
## Option 2: Renew in person
1. Bring all three items to City Hall, [address].
2. Go to the [office or counter name]. Hours: [hours].
3. Pay at the counter.
4. Keep your receipt.
## Questions?
Call [phone number] or come to City Hall. Staff can answer questions about your renewal.
**Renew early.** If a form is missing or wrong, you will still have time to fix it before the 15th.
---
I can also draft this in other languages or a large-print layout if that would help — just tell me which languages your residents read most often.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 294 words
# How to Renew Your Business License
Please renew your business license by the **15th**. You can renew online or in person at City Hall. This page shows you how.
## You need 3 things
1. **Proof of insurance.** This is a letter or email from your insurance company. It shows your business has insurance.
2. **A W-9 form, filled out.** This is a tax form. It asks for your name, your business name, your address, and your tax ID number. Ask us for a blank form, or print one at IRS.gov.
3. **Your payment.** The fee is $[amount].
## Option 1: Renew online
1. Go to [website].
2. Click "Renew a business license."
3. Upload your proof of insurance.
4. Upload your W-9.
5. Pay the fee.
## Option 2: Renew in person
Come to City Hall at [address]. We are open [days and hours].
Bring all 3 things with you. We accept [cash, check, or card].
Our staff can help you fill out the W-9.
## The deadline
The last day to pay is the **15th**.
If you cannot pay by the 15th, call us at [phone number]. We will explain your options.
## Need help?
- **Call us:** [phone number], [days and hours]
- **Come in:** City Hall, [address]
- **Language help:** Ask for an interpreter at the counter. This is free. We speak [languages].
- **Bring a helper:** You may bring a family member or friend with you.
- **Other formats:** Need this notice in large print or another language? Call [phone number].
We are glad to help you with every step.
---
*Fill in the bracketed details (phone, website, address, hours, fee, payment types) before sending. If many residents speak another language, consider having this notice translated as well.*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
GPT-5.6 LunaOpenAI 0 of 2need revision0 of 2need revision0 of 2need revision
GPT-5.6 Luna's full page
Without guidance
Sample 1 of 2 · 290 words
# Renew Your Business License
## Deadline: Pay by the 15th
You must renew your business license and pay the renewal fee **by the 15th**.
You can renew:
- **Online**, or
- **In person at City Hall**
## What You Need
Please have these three items ready:
### 1. Proof of insurance
Bring a current insurance certificate or other document that shows your business insurance.
### 2. Completed W-9 form
A W-9 is a tax information form. Complete and sign the form before you submit it.
**Keep your personal information safe.** Only give your W-9 to the City through the official online system or to City staff at City Hall.
### 3. Payment
Pay the renewal fee online or at City Hall.
## Option 1: Renew Online
1. Go to the City’s business license website: **[insert website]**
2. Select **“Business License Renewal.”**
3. Enter your business information.
4. Upload your proof of insurance.
5. Upload your completed W-9.
6. Pay the renewal fee.
7. Save or print your confirmation.
## Option 2: Renew at City Hall
1. Bring your proof of insurance.
2. Bring your completed and signed W-9.
3. Bring payment.
4. Visit:
**City Hall**
**Address:** [insert address]
**Hours:** [insert days and hours]
5. Ask a City staff member to help you renew your license.
6. Ask for a receipt before you leave.
## Need Help?
If you have trouble reading English, using the website, or completing the forms:
- Ask a family member or trusted person to help you.
- Bring an interpreter with you to City Hall, if possible.
- Call **[insert phone number]** for assistance.
- Do not wait until the last day. Ask for help early.
**Remember:** Submit all documents and payment by the **15th**.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 250 words
# Renew Your Business License
Please renew your business license **by the 15th of your renewal month**.
You may renew **online** or **in person at City Hall**.
## What You Need
Have these three things ready:
1. **Proof of insurance**
Your insurance must be current. Bring a copy or upload the document.
2. **Completed W-9 form**
Make sure the form is filled out and signed.
3. **Payment**
Pay the renewal fee by the 15th.
## Option 1: Renew Online
1. Go to the City’s business license website: **[insert website]**.
2. Select **Business License Renewal**.
3. Complete the renewal form.
4. Upload:
- Proof of insurance
- Completed W-9
5. Pay online.
6. Save or print your confirmation.
## Option 2: Renew at City Hall
1. Bring the following to City Hall:
- Proof of insurance
- Completed and signed W-9
- Payment
2. Ask for help renewing your business license.
3. Keep your receipt.
**City Hall address:** [insert address]
**Hours:** [insert days and hours]
**Phone:** [insert phone number]
## Important
- Your renewal must be received **by the 15th**.
- Do not wait until the last day.
- If you need help reading the form or speaking English, call **[insert phone number]**. You may also ask someone you trust to help you.
- Please ask City Hall whether language assistance or an interpreter is available.
### Renewal Checklist
☐ Proof of insurance
☐ Completed and signed W-9
☐ Payment
☐ Renewal submitted by the 15th
☐ Receipt or confirmation saved
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 116 words
## Renew Your Business License
Renew your business license by the **15th**.
### What you need
Have these items ready:
1. **Proof of insurance**
2. **A completed W-9 form**
3. **Payment**
### How to renew
Choose one option:
- **Online:** Submit your renewal and payment through the city’s online system.
- **In person:** Visit **City Hall** to submit your documents and payment.
### Important
- Make sure the W-9 is complete.
- Bring your proof of insurance.
- Submit everything and pay **by the 15th**.
- If you need help understanding the form or instructions, ask someone you trust to help you. You can also contact City Hall to ask about language assistance or accessibility support.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 159 words
# Renew Your Business License
Renew your business license by the **15th**.
You can renew **online** or **in person at City Hall**.
## What you need
Bring or upload:
1. **Proof of insurance** for your business.
2. A completed **W-9 form**.
A W-9 gives the city your business name and tax information.
3. **Payment** for the renewal fee.
## How to renew
### Option 1: Renew online
1. Go to the city’s business license website.
2. Complete the renewal form.
3. Upload your proof of insurance and completed W-9.
4. Pay the renewal fee online.
5. Save or print your confirmation.
### Option 2: Renew at City Hall
1. Bring your proof of insurance.
2. Bring your completed W-9.
3. Bring payment for the renewal fee.
4. Visit City Hall before the **15th**.
5. Ask for a receipt.
If you need help understanding these instructions or need them in another language or format, contact the city’s business license office.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 84 words
# Renew Your Business License
Renew your business license by the **15th**.
You will need:
- Proof of insurance
- A completed W-9 form
- Payment
## Steps
1. Gather your proof of insurance.
2. Complete the W-9 form.
3. Submit your documents and payment by the **15th**.
4. Choose one payment option:
- **Online**
- **In person at City Hall**
If you need help understanding the forms or instructions, ask a trusted person to help you or contact the city before the deadline.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 139 words
# How to Renew Your Business License
Renew your business license by the **15th**.
## Bring or upload these items
- Proof of insurance
- A completed **W-9 form**
- Payment for the renewal fee
## Renew online
1. Go to the city’s business license website.
2. Complete the renewal form.
3. Upload your proof of insurance and completed W-9.
4. Pay the renewal fee online.
5. Save or print your confirmation.
## Renew in person
1. Bring your documents and payment to **City Hall**.
2. Ask for help renewing your business license.
3. Submit your proof of insurance and completed W-9.
4. Pay the renewal fee.
5. Ask for a receipt.
You must renew **by the 15th**. If you need help, ask a trusted person to read these instructions with you or contact the city before the deadline.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
GPT-6 AstraOpenAI 0 of 2need revision0 of 2need revision0 of 2need revision
GPT-6 Astra's full page
Without guidance
Sample 1 of 2 · 123 words
# Renew Your Business License
**Payment is due by the 15th.**
## 1. Get these items ready
☐ **Proof of insurance**
☐ **A completed W-9 form** — this is a tax form
☐ **Payment** for your license renewal
## 2. Choose how to renew
### Online
- Go to the city’s website.
- Find **Business License Renewal**.
- Follow the instructions to send your documents and pay.
### In person
- Go to **City Hall**.
- Bring your proof of insurance, completed W-9 form, and payment.
- Tell staff you want to renew your business license.
## Need help?
Contact City Hall if you have questions or need help with the instructions. If you prefer another language, ask whether language help is available.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 115 words
# Renew Your City Business License
**Renew by the 15th.** You can renew online or in person at City Hall.
## 1. Get your documents ready
You will need:
- **Proof of insurance**
- **A completed W-9 form**
- **Payment for your license**
## 2. Choose how to renew
### Online
Go to the city’s website. Follow the business license renewal steps. Submit your documents and payment **by the 15th**.
### In person
Bring your documents and payment to **City Hall by the 15th**.
## Need help?
Contact City Hall if you need help with the form or have questions. If you need an interpreter or translated instructions, ask City Hall whether these are available.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 145 words
# Renew your city business license by the 15th
Submit your documents and payment **by the 15th**. You can renew online or in person at City Hall.
## 1. Get your documents ready
You will need:
- **Proof of insurance**
- **A completed W-9 tax form**
## 2. Choose how to renew
**Online**
- Go to [city renewal website].
- Follow the steps to submit your documents.
- Pay your renewal fee online.
**In person**
- Go to City Hall at [address].
- Bring your documents.
- Pay your renewal fee when you submit your documents.
City Hall hours: [days and hours]
## 3. Keep your receipt
Save your payment receipt and any renewal confirmation you receive.
## Need help?
Call [city phone number] for help with the forms or renewal steps. If you need help in another language, ask what language services are available.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 145 words
# Renew Your City Business License
Renew your business license and pay the renewal fee **by the 15th**. You can renew online or in person at City Hall.
## 1. Gather your documents
You will need:
- Proof of insurance.
- A completed W-9 tax form.
Need a W-9 form? Download one at **irs.gov/FormW9**.
## 2. Choose how to renew
- **Online:** Go to [city renewal website]. Follow the steps to submit your documents and pay.
- **In person:** Bring your documents and payment to City Hall at [address]. Office hours are [days and hours].
## 3. Submit your documents and payment
Make sure you submit both documents and pay **by the 15th**.
- **Renewal fee:** [amount]
- **Payment methods accepted:** [payment methods]
## Need help?
Call [city licensing phone number] for help with the renewal process or to ask about help in your language.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 147 words
## Renew your city business license
Submit your renewal documents and payment **by the 15th**. You can renew online or in person at City Hall.
### 1. Gather your documents
You will need:
- **Proof of insurance**
- **A completed W-9 form** — a tax form with your taxpayer information
### 2. Choose how to renew
- **Online:** Go to [city renewal website]. Follow the instructions to submit your documents and pay.
- **In person:** Bring your documents and payment to City Hall at [address]. Visit during [office hours].
### 3. Submit everything by the 15th
Make sure you submit both documents and your payment by the deadline.
**Payment amount:** [renewal fee]
**Accepted payment methods:** [payment methods]
### Need help?
For help with the renewal or to ask about language assistance, call [city licensing office phone number].
**Deadline: the 15th. Questions? Call [city licensing office phone number].**
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 124 words
## Renew your city business license by the 15th
Submit your documents and payment **online or in person at City Hall by the 15th**.
1. **Gather your documents.**
- Proof of insurance.
- A completed W-9 tax form.
2. **Choose how to renew.**
- **Online:** Go to [city renewal website]. Follow the steps to upload your documents and pay.
- **In person:** Bring your documents and payment to City Hall at [address]. Office hours are [days and hours].
3. **Pay the renewal fee.**
The fee is [amount]. Accepted payment methods are [payment methods]. Submit everything by the 15th.
### Need help?
Call [city licensing phone number] for help with the renewal or W-9 form. You can also ask about help in your preferred language.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
GPT-6 LunaOpenAI 0 of 2need revision0 of 2need revision0 of 2need revision
GPT-6 Luna's full page
Without guidance
Sample 1 of 2 · 99 words
# Renew Your City Business License
Please renew your business license and pay **by the 15th**.
## What you need
Bring or submit all three:
- **Proof of insurance**
- **A completed W-9 form**
- **Payment**
## Choose one way to renew
**Online:** Use the City’s online business license renewal service. Submit your documents and payment there.
**In person:** Go to **City Hall**. Bring your proof of insurance, completed W-9, and payment.
If you need help or have trouble understanding the forms, ask someone you trust to help. You can also ask City Hall whether language assistance is available.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 111 words
# Renew Your City Business License
Please renew your business license by the **15th of your renewal month**.
## Bring or submit these items
☐ **Proof of insurance**
☐ **A completed W-9 form**
☐ **Your payment**
## How to pay
Choose one:
- **Online:** Use the City’s business license renewal or payment service.
- **In person:** Pay at **City Hall**.
Make sure the City receives your required documents and payment by the 15th. If you are not sure how to send your documents, ask City Hall.
**Need help?** You can visit City Hall and ask staff for help with the renewal. You may also bring someone you trust to help you.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 71 words
## Renew your business license
Renew your license by the 15th.
You will need:
- Proof of insurance
- A completed W-9 form
- Payment
Choose one way to renew:
**Online:** Submit your proof of insurance and W-9, and pay online.
**In person:** Bring your proof of insurance, completed W-9, and payment to City Hall.
If you need help in another language, contact City Hall to ask what help is available.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 51 words
## Renew your business license
Renew your license by the 15th.
1. Gather these documents:
- Proof of insurance
- A completed W-9 form
2. Pay the renewal fee by the 15th. You can pay:
- Online, or
- In person at City Hall
If you need help, contact City Hall.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 55 words
## How to renew your business license
Complete these steps by the 15th:
1. Get proof of insurance for your business.
2. Complete a W-9 form.
3. Submit both documents to the city.
4. Pay the renewal fee online or in person at City Hall.
If you need help, ask city staff at City Hall.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 76 words
# How to Renew Your Business License
Renew your business license by the **15th**. Have these ready:
- Proof of insurance
- A completed W-9 form
- Payment
Choose one way to renew:
1. **Online:** Use the city’s online business-license renewal page. Submit your documents and payment there.
2. **In person:** Bring your documents and payment to City Hall.
If you need help or are not sure what to do, ask City Hall staff for assistance.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
GPT-6.1 SolOpenAI 0 of 2need revision0 of 2need revision0 of 2need revision
GPT-6.1 Sol's full page
Without guidance
Sample 1 of 2 · 148 words
# Renew Your City Business License
**Your payment is due by the 15th.**
## 1. Get your documents ready
You will need:
- **Proof of insurance**
- **A completed W-9 form** — a tax form with your business and taxpayer information
- **Payment** for your license renewal
## 2. Choose how to renew
### Online
1. Go to **[city renewal website]**.
2. Follow the steps to renew your business license.
3. Submit your proof of insurance and completed W-9.
4. Pay online **by the 15th**.
### In person
1. Go to **City Hall at [address]**.
2. Bring your proof of insurance and completed W-9.
3. Submit your documents and pay **by the 15th**.
**City Hall hours:** [days and hours]
## Need help?
Call City Hall at **[phone number]** or visit during open hours.
Ask for help with the renewal steps, the W-9 form, or information in your language.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 118 words
# Renew Your City Business License
**Renew and pay by the 15th.**
## 1. Get your documents ready
You will need:
- **Proof of insurance**
- **A completed W-9 form** (a tax form)
## 2. Choose how to renew
### Online
- Go to **[city renewal website]**.
- Follow the steps to renew.
- Upload your proof of insurance and completed W-9.
- Pay online by the **15th**.
### In person
- Go to **City Hall: [address]**.
- Bring your proof of insurance and completed W-9.
- Pay at City Hall by the **15th**.
**City Hall hours:** [days and hours]
## Need help?
Call **[phone number]** for help with renewal or to ask about help in your language.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 103 words
## Renew your city business license
Renew online or in person at City Hall. **Send your documents and payment by the 15th.**
### 1. Get your documents ready
You will need:
- Proof of insurance.
- A completed W-9 tax form.
### 2. Choose how to renew
- **Online:** Use the city’s online business license renewal service.
- **In person:** Bring your documents to City Hall.
### 3. Submit your documents and pay
Submit both documents and your license renewal payment **by the 15th**.
**Need help?** Contact City Hall with questions about renewing. You can also ask about help in your preferred language.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 119 words
# Renew Your City Business License
To renew your business license, submit your documents and payment **by the 15th**. You can renew online or in person at City Hall.
## 1. Gather your documents
You will need:
- Proof of insurance
- A completed W-9 tax form
## 2. Choose how to renew
- **Online:** Visit [city renewal website]. Follow the steps to submit your documents and pay.
- **In person:** Bring your documents and payment to City Hall at [address].
## 3. Submit everything by the 15th
Make sure you submit both documents and your payment by the deadline.
**Need help?** Call [city phone number]. If you need help in another language, ask what language support is available.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 135 words
## Renew your city business license by the 15th
Submit your documents and payment online or in person at City Hall.
### 1. Gather your documents
You need:
- **Proof of insurance**
- **A completed W-9 form** — this form provides your taxpayer information.
### 2. Choose how to renew
- **Online:** Visit [city renewal website]. Follow the steps to submit your documents and pay.
- **In person:** Bring your documents and payment to City Hall at [address]. Office hours are [days and hours].
### 3. Finish by the 15th
Submit both documents and your payment by the **15th of [month]**.
**Renewal fee:** [amount]
**Accepted payment methods:** [payment methods]
### Need help?
For help with the forms or to ask about language assistance, call [phone number].
**Deadline: the 15th of [month]. Questions? Call [phone number].**
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 159 words
# Renew Your City Business License
Renew your business license **by the 15th**. You can renew online or in person at City Hall.
## 1. Get your documents ready
You will need:
- **Proof of insurance**
- **A completed W-9 form** — a tax form with your name and taxpayer identification number
- **Payment** for your renewal fee
## 2. Choose how to renew
**Online**
- Go to [city renewal website].
- Follow the renewal steps.
- Upload your proof of insurance and completed W-9.
- Pay the renewal fee.
**In person**
- Visit City Hall at [address].
- Bring your proof of insurance, completed W-9, and payment.
- Office hours: [days and hours].
- Accepted payment methods: [payment methods].
## 3. Finish by the 15th
Submit both documents and your payment by the 15th.
## Need help?
For help with renewal or to ask about language assistance, call [phone number] or visit [office or counter] at City Hall.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Grok 4.7xAI 0 of 2need revision0 of 2need revision0 of 2need revision
Grok 4.7's full page
Without guidance
Sample 1 of 2 · 537 words
**Renew your business license**
Do this **before the 15th**. If the 15th is a weekend or holiday, come in or pay online on the last open day before the 15th.
You can renew **online** or **in person at City Hall**.
---
### What to bring or upload
You need all three of these:
1. **Proof of insurance** — a current certificate or policy page that shows your business name and dates.
2. **A completed W-9** — this tax form gives the city your name, address, and tax ID. Fill in every line. Sign and date it.
3. **Payment** — pay the renewal fee. [Add the fee amount here.]
Keep a copy of everything you send.
---
### Renew online
1. Go to [city website / business license page].
2. Sign in, or create an account.
3. Choose **Renew business license**.
4. Upload your insurance and your signed W-9.
5. Pay by the 15th.
6. Save or print your receipt.
If the website does not work, do not wait. Renew in person or call [phone number].
---
### Renew in person
1. Go to **City Hall**, [street address].
2. Hours: [days and hours].
3. Ask for **Business Licenses**.
4. Bring:
- Proof of insurance
- Completed, signed W-9
- Payment (cash, check, or card — [say which you accept])
- A photo ID
5. Ask for a receipt before you leave.
If walking or stairs are hard, call [phone number] before you come. We can help you at the entrance or by phone.
---
### Need help?
- **Phone:** [number]
- **Email:** [email]
- **In person:** City Hall, Business Licenses
- Tell us if you need an **interpreter**, **large print**, or **help filling out the form**. These are free.
- A family member or helper may come with you.
**Do not miss the 15th.** A late renewal may mean a late fee or a closed license. [Add your city’s actual late rule here.]
---
### Quick checklist
- [ ] Insurance paper is current
- [ ] W-9 is filled out, signed, and dated
- [ ] Fee is paid by the 15th
- [ ] I have my receipt
---
**Renueve su licencia de negocio**
Hágalo **antes del día 15**.
Puede renovar **por internet** o **en persona en el Ayuntamiento (City Hall)**.
**Traiga o envíe estas 3 cosas:**
1. **Prueba de seguro** — un papel actual del seguro con el nombre de su negocio.
2. **Formulario W-9 completo** — escriba todos los datos, firme y ponga la fecha.
3. **El pago** — [cantidad].
**Por internet:** entre a [sitio web], elija **Renovar licencia**, suba los papeles y pague antes del día 15. Guarde el recibo.
**En persona:** vaya a City Hall, [dirección], en horario [horario]. Pida **Licencias de negocio**. Traiga el seguro, el W-9 firmado, el pago y una identificación. Pida un recibo.
**¿Necesita ayuda?** Llame al [teléfono]. Puede pedir un **intérprete** gratis. Alguien de su familia puede acompañarlo.
---
Fill in the bracketed items (fee, address, hours, phone, website, and what happens if someone is late) before you post this. If residents use languages other than Spanish, add those versions the same way: short sentences, the three required items, the date, and where to get free help.
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Sample 2 of 2 · 191 words
**Renew your business license**
Do this before the **15th**.
You need three things:
1. **Proof of insurance**
2. A **completed W-9** form
3. **Payment**
You can renew **online** or **in person at City Hall**.
---
**Option 1: Online**
1. Go to the city website.
2. Find **Business License Renewal**.
3. Fill out the form.
4. Upload your **proof of insurance**.
5. Upload your **completed W-9**.
6. Pay before the **15th**.
7. Save or print your confirmation.
---
**Option 2: In person at City Hall**
1. Bring these with you:
- Proof of insurance
- Completed W-9
- A way to pay
2. Go to City Hall.
3. Ask for **business license renewal**.
4. Pay before the **15th**.
5. Keep your receipt.
---
**Need help?**
- Ask a family member or friend to help you.
- Call City Hall and ask for help in your language.
- Come to City Hall. Staff can help you fill out the forms.
**Deadline: the 15th.** Late renewals may cost more or delay your license.
---
*Fill in your city’s website, City Hall address, hours, phone number, accepted payment types, and fee before you send this.*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 203 words
**Renew your business license by the 15th**
Your business license must be renewed by the 15th. You can do this online or in person at City Hall.
You need three things:
1. Proof of insurance (a paper or email from your insurance company that shows your business is covered)
2. A completed W-9 (a tax form with your name and tax number)
3. Your payment
**Renew online**
1. Go to the city’s website and open the business license renewal page.
2. Fill out the form.
3. Upload your proof of insurance and your completed W-9.
4. Pay by the 15th.
5. Save or print the confirmation.
**Renew in person**
1. Go to City Hall before the 15th.
2. Bring your proof of insurance, your completed W-9, and a way to pay.
3. Ask at the front desk for business license renewal.
4. Pay at the counter.
5. Keep your receipt.
**If you need help**
You can bring a friend or family member with you. Staff at City Hall can help you with the forms.
Use the phone number or email on your renewal notice if you have questions. If you do not have that notice, call City Hall and ask for business licenses.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 173 words
**How to renew your business license**
Your business license must be renewed by the 15th. You can do this online or in person at City Hall.
You need three things:
1. Proof of insurance
2. A completed W-9 (a tax form with your name and tax number)
3. Payment of the fee
**Renew online**
1. Go to the city’s business license page.
2. Fill out the renewal form.
3. Upload your proof of insurance and your completed W-9.
4. Pay the fee before the 15th.
5. Save or print your confirmation.
**Renew in person**
1. Bring your proof of insurance, your completed W-9, and a way to pay.
2. Go to City Hall.
3. Ask for the business license desk.
4. Hand in your papers and pay the fee before the 15th.
5. Ask for a receipt before you leave.
**If you need help**
You can bring a family member or friend. You can also ask a staff member at City Hall to help you with the forms. Bring this page with you.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 222 words
**How to renew your business license**
Renew your business license by the 15th. You can do it online or in person at City Hall.
You need three things:
1. Proof of insurance. This is a paper or file that shows your business has insurance.
2. A completed W-9. This is a tax form with your legal name and taxpayer number. You can get a blank W-9 from the IRS or ask for one at City Hall.
3. Payment for the renewal fee.
**Renew online**
1. Go to [city website].
2. Choose “Renew a business license.”
3. Upload your proof of insurance and your completed W-9.
4. Pay by the 15th.
5. Save or print the confirmation. Keep it with your records.
**Renew in person**
1. Bring your proof of insurance, your completed W-9, and your payment to City Hall.
2. Go to the business license desk.
3. Pay by the 15th.
4. Ask for a receipt before you leave. Keep it with your records.
You may bring a family member or friend with you.
**Questions**
Call City Hall at [phone number]. You can also go to City Hall and ask a staff member to walk you through the steps.
City Hall: [address]
Hours: [hours]
Phone: [phone number]
Website: [website]
Add the city’s phone number, website, address, and hours before you send this.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 135 words
**How to renew your business license**
Renew your business license by the 15th. You can do it online or in person at City Hall.
You need three things by the 15th:
1. Proof of insurance
2. A completed W-9 (a tax form with your legal name and taxpayer ID number)
3. Your payment
**Online**
1. Open the city’s business license page.
2. Upload your proof of insurance.
3. Upload your completed W-9.
4. Pay online.
5. Save your receipt.
**In person at City Hall**
1. Bring your proof of insurance.
2. Bring your completed W-9.
3. Bring your payment.
4. Ask staff at City Hall to help you turn them in.
5. Keep your receipt.
The deadline is the 15th. If you are not sure what to bring, ask City Hall staff before you pay.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Kimi K3Moonshot AI 0 of 2need revision0 of 2need revision0 of 2need revision
Kimi K3's full page
Without guidance
Sample 1 of 2 · 405 words
# Renew Your Business License
**Deadline: The 15th of [Month]**
You must renew your business license by the 15th. If you miss the deadline, you will pay a late fee of $[amount].
---
## What You Need
Gather these 3 things before you renew:
1. **Proof of insurance.** This is a paper from your insurance company. It shows your business has insurance.
2. **A completed W-9 form.** This is a tax form. You can get one at City Hall or at [website]. Write your business name, address, and tax ID number. Sign and date it.
3. **Payment.** The fee is $[amount]. You can pay by [cash, check, or credit card].
---
## Two Ways to Renew
### Option 1: Renew Online
1. Go to [website].
2. Click **"Renew Business License."**
3. Type your license number. It is on your current license.
4. Upload your proof of insurance and your W-9 form.
5. Pay with a credit or debit card.
6. Print or save your receipt.
### Option 2: Renew in Person at City Hall
1. Bring your proof of insurance, your completed W-9 form, and your payment.
2. Go to City Hall at [address].
3. We are open [days and hours].
4. Go to Room [number]. Ask for the business license desk.
5. **Our staff can help you fill out the forms. Just ask.**
---
## Need Help?
- **Call us:** [phone number]. We speak [languages].
- **Come see us:** Staff at City Hall can help you in person.
- **Bring someone with you:** A family member or friend can help you.
- **Free translation is available.** Just ask.
---
## Remember
- Renew by the **15th**.
- Keep your receipt.
- Your new license will arrive by mail in about [number] weeks.
---
**Notes for your office before publishing:**
- Fill in all bracketed placeholders (dates, fees, addresses, phone numbers, languages spoken).
- Print in a large font (at least 14-point) for elderly readers.
- Consider translating this into the most common languages in your community and noting on the English version that translations exist.
- If possible, add a simple photo or map of City Hall and a screenshot of the online renewal button — visuals help readers with limited English.
- You may also want to offer a phone renewal option if your system allows it, since some elderly residents may not use computers and may have trouble traveling to City Hall.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Meets | Meets (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “Print in a large font (at least 14-point) for elderly readers.” The response mirrors “elderly” from the prompt instead of using a more respectful form such as “older residents” or “older adults.” This is borderline because “elderly” is less clearly stigmatizing than the rule’s examples, but it is still a categorical age label.
Sample 2 of 2 · 351 words
# Renew Your Business License
**Deadline: [Month] 15**
You must renew your business license every year. This page shows you how.
---
## What You Need
Get these 3 things ready before you renew:
1. **Proof of insurance** — a paper from your insurance company. It shows your business has insurance.
2. **A completed W-9 form** — a tax form with your business information. Get one at City Hall or at [website]. Fill it out and sign it.
3. **Payment** — the fee is $[amount].
---
## Two Ways to Renew
### Option 1: Renew Online
1. Go to [website address]
2. Click **"Renew Business License"**
3. Type your license number. (It is on your old license.)
4. Upload your proof of insurance and your W-9.
5. Pay with a credit card or bank account.
6. Save or print your receipt.
### Option 2: Renew in Person at City Hall
1. Bring your proof of insurance, your completed W-9, and your payment.
2. Go to: **City Hall, [street address], Room [number]**
3. Hours: [days and hours]
4. You can pay with cash, check, or credit card.
5. **Need help with the forms? Just ask. Our staff will help you.**
---
## Need Help?
- **Call us:** [phone number]. Help is available in [languages].
- **Visit us:** Come to City Hall. We will help you in person.
- **Bring someone:** A family member or friend can come with you to help.
---
## ⚠ Remember: Pay by the 15th!
If you pay late, you will pay an extra fee of $[amount].
---
---
**Notes for your office** (remove before printing):
- **Translate it.** Print versions in the most common languages in your community, and note on the English version that translations exist.
- **Use large print.** At least 14-point font helps elderly readers.
- **Fill in the brackets** with your city's details before distributing.
- **Consider an audio version** or a short video walkthrough posted online and played in the City Hall lobby.
- **Train front-desk staff** to expect walk-ins who need hands-on help, especially in the two weeks before the deadline.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Meets | Meets (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “- **Use large print.** At least 14-point font helps elderly readers.” The response mirrors the input’s categorical term “elderly” instead of using a more respectful form such as “older adults” or “older readers.”
Human-centered guidance
Sample 1 of 2 · 207 words
# Renew Your Business License by the 15th
It is time to renew your business license. Payment is due by the 15th. You can renew online or in person at City Hall.
## What you need
Gather these three things first:
1. **Proof of insurance** — a document from your insurance company that shows your business is insured.
2. **A completed W-9 form** — a tax form with your business's tax ID number. You can get a blank form at City Hall or at [website].
3. **Payment** — [amount or "your renewal fee"].
## Renew online
1. Go to [website].
2. Upload your proof of insurance and your completed W-9 form.
3. Pay the fee.
4. Save or print your receipt.
## Renew in person
1. Bring your proof of insurance, your completed W-9 form, and your payment to City Hall, [address].
2. City Hall is open [days and hours].
3. Staff will give you a receipt.
## Questions?
Call [phone number] or come to City Hall. We are happy to help you fill out the forms.
[If your office offers help in other languages, list those phone numbers here.]
---
**Remember: the deadline is the 15th.** Renew online at [website] or in person at City Hall.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 319 words
# Renew Your Business License
Your business license must be renewed by **[month] 15**. This page explains what you need and how to renew.
## What you need
Have these 3 things ready before you start:
1. **Proof of insurance.** A paper from your insurance company that shows your business is covered.
2. **A completed W-9 form.** This is a tax form. It asks for your business name, address, and tax ID number. You can get a blank W-9 at City Hall or at [website].
3. **Payment.** The renewal fee is $[amount].
## Option 1: Renew online
1. Go to [website].
2. Click **"Renew a Business License."**
3. Type in your license number. It is on your current license.
4. Upload a photo or scan of your insurance proof and your W-9.
5. Pay with a card or bank account.
6. Save or print your receipt. Keep it for your records.
## Option 2: Renew in person
1. Bring your insurance proof, your completed W-9, and your payment to City Hall.
2. City Hall is at [address]. We are open [days and hours].
3. Go to [office or window number]. We accept [cash / check / card].
4. Ask for a receipt before you leave.
## Deadline
We must receive your payment by **[month] 15**. Payments after that date will include a late fee of $[amount].
## Need help?
- Call us at [phone number]. We can help you fill out the forms.
- Free help is available in [languages]. Ask for an interpreter when you call or come in.
- You may bring a family member or friend to help you.
- Large-print copies of this page and the W-9 are available at City Hall.
---
*Fill in the bracketed details before printing or posting. If you want, I can also make a shorter version for a postcard or a version translated into the languages your residents speak.*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 287 words
# Renew Your Business License
It is time to renew your business license. The deadline is the 15th. This page tells you what you need and how to renew.
## What you need
1. **Proof of insurance.** A paper or card from your insurance company that shows your business insurance is up to date.
2. **A filled-out W-9 form.** This is a tax form. It asks for your name, your business name, and your tax ID number.
3. **Payment.** [Add the amount and the payment types you accept.]
## How to renew
You can renew online or in person. Choose the way that works best for you.
**Online:**
1. Go to [website].
2. Upload your proof of insurance and your W-9 form.
3. Pay by the 15th.
**In person at City Hall:**
1. Bring your proof of insurance and your filled-out W-9 form.
2. Bring your payment.
3. Go to [office or room number]. We will help you.
## The deadline is the 15th
Please renew on or before the 15th. If you cannot make the deadline, call us at [phone number] so we can help.
## Need help?
- Call us at [phone number]. We can answer questions and help you fill out the forms.
- Come to City Hall and we will help you in person. Bring this letter with you.
- Help is available in [languages spoken in your community]. [Add one line in each of those languages telling readers who to call.]
---
*Note: fill in the bracketed details — fee, website, office location, phone number, and languages — before this goes out. The language line matters most: a sentence in each community language telling readers where to get help in that language.*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 290 words
# Renew Your Business License
Your business license must be renewed by **the 15th**. This page tells you what you need and how to do it.
## What you need
Gather these 3 things before you renew:
1. **Proof of insurance.** A paper from your insurance company that shows your business is insured.
2. **A completed W-9 form.** This is a short tax form. It asks for your name, business name, address, and tax ID number. You can get the form at City Hall or at [website].
3. **Payment.** The renewal fee is [amount].
## How to renew
You can renew **online** or **in person**. Choose the way that works best for you.
### Option 1: Renew online
1. Go to [website].
2. Upload your proof of insurance and your W-9 form.
3. Pay the fee.
### Option 2: Renew in person at City Hall
1. Bring your proof of insurance and your W-9 form.
2. Go to [office or room number] at City Hall, [address]. We are open [days and hours].
3. Pay the fee. We take [cash, check, or card].
## Deadline
Your payment must reach us by **the 15th**. [State what happens if it is late — for example, a late fee.]
## Need help? We are here.
- **Call us:** [phone number]. Tell us your language, and we will get someone who speaks it.
- **Come in:** Bring your papers to City Hall. We will help you fill out the forms. This help is free.
- **Bring a family member or friend** if that helps you. They are welcome.
---
*Note: Fill in the bracketed details (website, fee, address, hours, phone) before printing. Consider printing this in large type and in the languages your residents speak.*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Muse WonderMeta 1 of 2need revision0 of 2need revision0 of 2need revision
Muse Wonder's full page
Without guidance
Sample 1 of 2 · 535 words
Here are clear, easy-to-read instructions you can print or post online:
---
### How to Renew Your Business License
**Renew** means to sign up again for another year.
**Please do this by the 15th. Do not be late.**
#### First, get these 3 things ready:
☐ **1. Proof of Insurance**
This is a paper from your insurance company. It shows you have insurance.
You can ask your insurance company to send you a copy.
☐ **2. A Completed W-9 Form**
This is a tax form. You must fill it out and sign it.
You can get a blank form at City Hall or on our website.
☐ **3. Money to Pay**
Be ready to pay the fee.
---
#### Next, choose ONE way to renew:
**OPTION A: Renew Online**
1. Go to our website: **[www.YourCityWebsite.gov]**
2. Click on "Business License Renewal"
3. Upload your Proof of Insurance and your W-9
4. Pay with a card
5. You are done. Save your receipt.
**OPTION B: Renew in Person**
1. Bring your 3 things to City Hall
2. Our address is: **[123 Main Street]**
3. We are open: **[Monday to Friday, 9:00 AM to 5:00 PM]**
4. We will help you at the front desk
5. You can pay with cash, check, or card
6. You are done. Keep your receipt.
---
#### Need Help?
We are happy to help you.
Call us at: **[555-123-4567]**
* We can help you fill out the forms.
* We can help you in other languages for free.
* You can bring a family member or friend to help you.
Please do not wait until the last day. Renew early if you can.
Thank you!
---
---
### Cómo Renovar Su Licencia de Negocio
**Renovar** significa inscribirse de nuevo por un año más.
**Por favor, hágalo antes del día 15. No se atrase.**
#### Primero, prepare estas 3 cosas:
☐ **1. Prueba de Seguro**
Es un papel de su compañía de seguros. Muestra que usted tiene seguro.
Pida una copia a su compañía de seguros.
☐ **2. Un Formulario W-9 Completo**
Es un formulario de impuestos. Debe llenarlo y firmarlo.
Puede obtener un formulario en blanco en la Municipalidad o en nuestro sitio web.
☐ **3. Dinero para Pagar**
Esté listo para pagar la tarifa.
---
#### Luego, elija UNA forma de renovar:
**OPCIÓN A: Renovar por Internet**
1. Vaya a nuestro sitio web: **[www.YourCityWebsite.gov]**
2. Haga clic en "Business License Renewal" (Renovación de Licencia)
3. Suba su Prueba de Seguro y su W-9
4. Pague con tarjeta
5. Ya terminó. Guarde su recibo.
**OPCIÓN B: Renovar en Persona**
1. Traiga sus 3 cosas a la Municipalidad (City Hall)
2. Nuestra dirección es: **[123 Main Street]**
3. Estamos abiertos: **[Lunes a Viernes, 9:00 AM a 5:00 PM]**
4. Le ayudaremos en la recepción
5. Puede pagar con dinero en efectivo, cheque o tarjeta
6. Ya terminó. Guarde su recibo.
---
#### ¿Necesita Ayuda?
Con gusto le ayudamos.
Llámenos al: **[555-123-4567]**
* Le podemos ayudar a llenar los formularios.
* Le podemos ayudar en otros idiomas, gratis.
* Puede traer a un familiar o amigo para que le ayude.
Por favor, no espere hasta el último día. Renueve temprano si puede.
¡Gracias!
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 321 words
Here is a plain-language version you can print or post online. It uses short sentences and simple words for elderly residents and English learners.
Just fill in the parts in [brackets].
---
### HOW TO RENEW YOUR BUSINESS LICENSE
You must do this every year.
**LAST DAY TO PAY: The 15th**
Please do not wait until the last day.
#### FIRST, GET THESE 3 THINGS READY:
**☐ 1. Proof of Insurance**
This is a paper from your insurance company.
It must show:
* Your business name
* Dates that are not expired
**☐ 2. A Completed W-9 Form**
This is a tax form. You must fill it out and sign it.
Write your business name, address, and tax number. Sign and write the date at the bottom.
Need a blank form? Get one at City Hall or on our website.
**☐ 3. Payment**
Your letter tells you how much to pay.
#### NEXT, CHOOSE 1 WAY TO RENEW:
**WAY 1: ONLINE**
1. Go to: [www.YourCityWebsite.gov/renew]
2. Click on "Renew Business License"
3. Type in your business name and license number
4. Upload your Proof of Insurance and your W-9
5. Pay with a card
6. Save or print your receipt
**WAY 2: IN PERSON AT CITY HALL**
1. Bring your Proof of Insurance, your W-9, and your payment
2. Go to: City Hall, [123 Main Street, Room 1]
3. We are open: Monday to Friday, 9:00 a.m. to 4:00 p.m.
4. We take cash, check, or card
5. We will give you a receipt. Please keep it.
#### NEED HELP?
We can help you for free.
Call us at: **[555-123-4567]**
* We can help you fill out the W-9 form.
* We can get an interpreter for your language for free.
* We can print this paper in large letters.
* You can bring a family member or friend to help you.
**Please keep copies of all your papers for yourself.**
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Flag | Needs revision (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “It uses short sentences and simple words for elderly residents and English learners.” The response mirrors “elderly” from the prompt instead of using a more respectful form such as “older residents” or “older adults.” This is borderline because the term is less overtly stigmatizing than the rule’s examples, but the prompt context points toward replacing it silently.
- Terminology mirroring, Judge C: “It uses short sentences and simple words for elderly residents and English learners.” Mirrors input's categorical label elderly instead of replacing with older residents/older adults implied by pass line.
Human-centered guidance
Sample 1 of 2 · 94 words
# How to Renew Your Business License
Renew your license by the 15th. You need 3 things.
**What you need:**
1. Proof of insurance
2. A completed W-9 form
3. Payment
**How to renew:**
You can renew in one of two ways:
**Online**
1. Submit your proof of insurance.
2. Submit your completed W-9 form.
3. Pay online by the 15th.
**In person at City Hall**
1. Bring your proof of insurance.
2. Bring your completed W-9 form.
3. Pay at City Hall by the 15th.
Please submit all 3 things by the 15th.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 97 words
# How to Renew Your Business License
Please renew your license by the 15th.
You need 3 things:
1. **Proof of insurance**
Bring or upload a copy of your current insurance.
2. **A completed W-9 form**
Fill out the whole form and sign it.
3. **Payment**
Pay by the 15th.
### You can renew in 2 ways:
**Online**
Submit your proof of insurance and W-9, and pay online.
**In person**
Bring your proof of insurance, your completed W-9, and your payment to City Hall.
Please do not wait until the last day. Renew early if you can.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 154 words
# How to Renew Your Business License
Renew your business license by the 15th.
You need 3 things to renew.
## What you need
1. **Proof of insurance.** This is a paper from your insurance company that shows your business is insured.
2. **A completed W-9 form.** This is a tax form. It gives the city your business tax number.
3. **Payment** for the license.
## How to renew
**Step 1:** Get your proof of insurance and fill out the W-9 form.
**Step 2:** Pay by the 15th. You have 2 choices:
- Pay online on the city website: [add website address]
- Pay in person at City Hall: [add address and hours]
**Step 3:** Keep your receipt. It shows you paid.
## Need help?
Ask at City Hall. Staff can help you read the forms and fill them out.
Questions? Call City Hall at [add phone number], or visit City Hall in person.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 118 words
# How to Renew Your Business License
Renew your business license by the **15th**. You can renew online or in person at City Hall.
## What you need
Bring or upload these 3 things:
1. Proof of insurance
2. A completed W-9 form
3. Payment
## Renew online
1. Go to the city website.
2. Upload your proof of insurance.
3. Upload your completed W-9 form.
4. Pay online.
5. Save your receipt.
## Renew in person
1. Go to City Hall.
2. Bring your proof of insurance.
3. Bring your completed W-9 form.
4. Pay at City Hall.
5. Keep your receipt.
Please renew by the **15th**. If you need help, ask the staff at City Hall.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Nemotron 3.5 Super VLNVIDIA 1 of 2need revision0 of 2need revision0 of 2need revision
Nemotron 3.5 Super VL's full page
Without guidance
Sample 1 of 2 · 295 words
**How to Renew Your Business License**
**Please pay by the 15th.**
If you do not pay by the 15th, your license may stop.
---
### What you need
Gather these 3 things before you start:
1. **Proof of insurance** – a paper from your insurance company
2. **A completed W-9 form** – a tax paper
3. **Payment** – money for the license fee
---
### Two ways to renew
#### Option 1: Online
1. Go to **[City Website]**.
2. Upload your proof of insurance and your W-9.
3. Pay with a credit card or bank account.
4. Make sure you finish before the 15th.
#### Option 2: In person at City Hall
1. Go to **City Hall** at **[Address]**.
2. Bring your proof of insurance, your W-9, and your payment.
- You can pay with cash, check, or card.
3. Give the papers to the clerk at the counter.
4. Ask a staff member for help if you need it.
**City Hall hours:**
[Days and hours, e.g., Monday–Friday, 8:00 a.m. to 5:00 p.m.]
---
### Need help?
- Call **[Phone Number]**.
- Bring a family member, friend, or neighbor to help you.
- We have free language help. Ask for an interpreter when you call or visit.
---
### Tips for printing and sharing
Because many residents are elderly or do not read English well, consider:
- Using **large print** (at least 14-point font).
- Adding **pictures or icons** (for example, a picture of City Hall, a calendar showing the 15th, and a picture of a W-9 form).
- Translating the instructions into the top languages spoken in your community.
- Handing out a paper copy at senior centers, libraries, and community events.
- Including a phone number residents can call if they have questions.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Flag | Flag | Needs revision (2 to 1)Split vote |
Why judges flagged it
- Terminology mirroring, Judge B: “Because many residents are elderly or do not read English well, consider:” The response mirrors deficit-framed wording from the prompt instead of silently shifting to more respectful phrasing such as older residents or residents who prefer another language. This is borderline because the listed terms are not among the rule’s explicit examples, but they are similar categorical labels.
- Terminology mirroring, Judge C: “Because many residents are elderly or do not read English well, consider:” Mirrors input label 'elderly' instead of silent replacement with 'older adults' or 'older residents'.
Sample 2 of 2 · 205 words
**How to Renew Your Business License**
You must renew your business license every year. **The deadline is the 15th.**
---
### What you need
Gather these three things before you start:
1. **Proof of insurance** – a paper from your insurance company
2. **Completed W-9 form** – a tax form for the city
3. **Payment** – for the license fee
---
### How to turn it in and pay
**Option 1: Online**
- Go to **[City Website]**
- Find “Renew Business License”
- Upload your insurance paper and W-9
- Pay with a credit card or bank account
**Option 2: In person at City Hall**
- Bring your papers and payment to:
**[City Hall Address]**
- Hours: **[Days and Times]**
- You can pay with cash, check, or card
---
### Important reminder
You must finish by **the 15th**. If you are late, you may have to pay a fine.
---
### Need help?
- Call **[Phone Number]**
- Ask for an interpreter if you do not read or speak English well
- You can bring a family member, friend, or neighbor to help you
---
**Questions?**
Call **[Phone Number]** or email **[Email Address]**
*(Please make a copy of your papers for your own records.)*
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Human-centered guidance
Sample 1 of 2 · 105 words
Renew your business license by the 15th.
You need three items:
1. Proof of insurance
2. A completed W-9 form
3. Payment
Choose how to renew:
- Online: Go to [city website]. Upload your documents and pay.
- In person: Visit City Hall. Bring your documents and payment.
Your license is not renewed until we receive all three items.
Payment is due by the 15th. If you pay by mail, send it early so it arrives on time.
Need help?
- Call City Hall at [phone number].
- Visit City Hall at [address].
- If you need help in another language, ask for an interpreter.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 48 words
Renew your business license by the 15th.
You will need:
- Proof of insurance
- A completed W-9 form
- Payment
Renew online at [city website] or in person at City Hall.
Need help? Call [phone number] or visit City Hall. We can help you with the forms.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Trauma-informed guidance
Sample 1 of 2 · 139 words
**Renew your business license by the 15th**
You must renew your business license by the 15th. You can renew online or in person at City Hall.
**What you need**
- Proof of insurance
- A completed W-9 tax form
- Payment
**Steps**
1. Collect your documents. Have your proof of insurance and your completed W-9 ready.
2. Choose how to pay. You can pay online at [city website] or in person at City Hall, [address].
3. Submit by the 15th. Online payments are due by 11:59 p.m. on the 15th. If you go to City Hall, arrive before we close on the 15th.
**Questions or need help?**
Call [phone number] or visit City Hall at [address]. We can help in [languages]. We can also help if you have trouble reading English or using a computer.
City Hall hours: [hours]
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |
Sample 2 of 2 · 133 words
**How to renew your business license**
Renew your business license with the city by the 15th.
**What you need**
- Proof of insurance
- A completed W-9 tax form
- Payment
**How to renew**
**Online**
1. Go to the city’s business license website.
2. Upload your proof of insurance and W-9 form.
3. Pay with a credit card or bank account.
**In person at City Hall**
1. Bring your proof of insurance and W-9 form.
2. Pay by cash, check, or card.
3. City Hall address: [insert address]
4. City Hall hours: [insert hours]
**If you need help**
- Call [insert phone number]
- Email [insert email address]
- You can bring a friend, family member, or translator to help you.
**Questions?**
Call [insert phone number] or visit City Hall during business hours.
| Practice | Judge A | Judge B | Judge C | Result |
|---|---|---|---|---|
| Plain language | Meets | Meets | Meets | Meets (3 to 0) |
| Terminology mirroring | Meets | Meets | Meets | Meets (3 to 0) |